Position Summary:
The Assistant Area Manager supports the Area Manager in overseeing regional operations, ensuring business development, client retention, and team performance goals are met. This role focuses heavily on follow-up, coordination, and process management to keep daily operations running smoothly. The Assistant Area Manager acts as a liaison between the Area Manager, field staff, and provider offices, ensuring tasks are completed accurately and on time.
Key Responsibilities:
Operational Support
- Assist the Area Manager in monitoring daily team activities and ensuring tasks are completed efficiently.
- Follow up on outstanding items with staff, provider offices, and other departments to resolve issues promptly.
- Help manage schedules, visit logs, and operational reports to maintain an organized workflow.
- Support the Area Manager in identifying and addressing process gaps that could affect provider satisfaction or business growth.
Business Development & Retention Support
- Assist with provider outreach by following up on new leads, setting appointments, and confirming details.
- Maintain relationships with existing providers by addressing follow-up needs, resolving concerns, and ensuring high service quality.
- Track provider feedback and communicate updates to the Area Manager for action.
Team Coordination
- Serve as a point of contact for field staff when the Area Manager is unavailable.
- Help onboard new team members by providing guidance on processes, systems, and expectations.
- Ensure team members have the resources, information, and support needed to meet performance goals.
Reporting & Documentation
- Maintain accurate records of follow-ups, provider interactions, and team activities.
- Assist in preparing performance and productivity reports for the Area Manager.
- Monitor compliance with company policies, procedures, and documentation standards.
Qualifications:
- High school diploma or equivalent; some college or business coursework preferred.
- 1–2 years of administrative, operational, or customer service experience (healthcare or sales environment preferred).
- Strong organizational and time management skills.
- Excellent communication skills, both written and verbal.
- Proficiency with computer systems and basic reporting tools.
- Ability to work independently while supporting a larger leadership role.
Skills & Competencies:
- Attention to detail and follow-through
- Relationship building and customer service
- Process coordination and problem-solving
- Adaptability and resourcefulness
- Team support and collaboration
Work Environment:
This is a mix of office-based and field-based work, depending on company needs. The role may involve occasional travel within the assigned region to support the Area Manager in provider visits and team oversight.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- Are you comfortable with driving up to 600+ miles per week within the area?
Language:
License/Certification:
- Driver's License (Required)
Work Location: In person
