Position Overview
We are seeking a highly organized and customer-focused Specialist to join our growing team. This role serves as a critical link between customers, vendors, and internal departments, ensuring seamless communication, efficient order processing, and exceptional service delivery.
The ideal candidate is bilingual (English/Spanish), detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Experience supporting purchasing, vendor relations, or customer service operations is highly valued.
Key Responsibilities
Customer & Partner Support
- Serve as a primary point of contact for customers, vendors, and business partners.
- Provide professional bilingual support in English and Spanish via phone, email, and other communication channels.
- Respond to inquiries, resolve issues, and ensure a positive customer experience.
- Maintain strong relationships with vendors and strategic partners.
Vendor Management
- Coordinate communications with suppliers and service providers.
- Monitor vendor performance and follow up on orders, deliveries, and outstanding requests.
- Assist with vendor onboarding and documentation as needed.
- Maintain accurate vendor records and information.
Sales & Purchasing Support
- Support the sales team with order processing, documentation, and customer follow-up.
- Assist with purchasing activities, including purchase order creation, tracking, and vendor coordination.
- Monitor inventory-related information and communicate updates to stakeholders.
- Ensure accuracy of pricing, product information, and order details.
Administrative Coordination
- Maintain organized records and databases.
- Prepare reports, spreadsheets, and operational documentation.
- Collaborate with internal teams to ensure smooth execution of projects and customer orders.
- Assist with special projects and process improvements as needed.
Qualifications
Required
- Bilingual fluency in English and Spanish.
- 2+ years of experience in customer service, sales support, vendor relations, or administrative support.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
Preferred
- Experience with purchasing or procurement processes.
- Experience working with vendors, suppliers, or distribution operations.
- Familiarity with ERP, CRM, or inventory management systems.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
