Job Title: Mechanic Specialist
Location: Auburn Hills, MI 48326 (Onsite)
Duration: Consulting - 12 months
Job Description
We are seeking a Mechanic Specialist to join our dynamic team. The ideal candidate will have strong experience in automotive diagnostics, call center-based technical support, and customer service and a proven ability to resolve complex repair concerns, drive timely ticket closure, and maintain high customer satisfaction.
Responsibilities:
- Respond to inbound calls and tickets from Dealer Technicians and provide technical diagnostic direction.
- Apply a defined six-step diagnostic process to resolve automotive concerns.
- Research and apply product and repair information using internal databases and tools.
- Perform follow-ups on open tickets to ensure resolution and closure.
Required Skills & Qualifications:
- High School Diploma or GED.
- 1-2 years of hands-on automotive repair experience OR a Bachelor's Degree OR a Technical Trade School Certificate with internship or similar experience.
- Proficiency with diagnostic and repair tools and Dealer information software.
- Strong communication and problem-solving skills in a technical support environment.
Preferred Skills:
- 1-2 years of experience with electrification technologies (EV, PHEV, Hybrid).
- Automotive Service Excellence (ASE) Certification.
- Understanding of advanced diagnostic processes and automotive systems.
Pay: $28.00 per hour
Application Question(s):
- Your Full Address with Zip Code
- Your Email Address, Phone Number, and best time to call
Work Location: In person
