About us
Amanzi Hotel offers boutique lodging for the business or holiday traveler. Located in the heart of beautiful downtown Ventura only minutes from the beach our hotel presents a contemporary ambiance, exceptional customer service, and carefully selected amenities to enhance visitor’s trip along California’s central coast. As a member of our guest service team you will play a critical role in showing our guests the warmth, comfort, and hospitality that Amanzi Hotel is proud to offer and establish relationships that will keep our guests coming back again and again. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
We are looking for a responsible and dependable individual to fill the position of Night Auditor. The successful candidate will possess strong communication skills, a passion for customer service, and be detail oriented. Because this position requires the employee to work without direct supervision it is imperative that the candidate be self-motivated, resourceful, and possess the key character traits of trustworthiness and reliability.
Responsibilities (What You Will Be Doing)
- Greet walk-in guests and guests with reservations when they arrive at the front desk.
- Answer the phone at the front desk and respond to inquiries in a friendly and efficient manner.
- Book reservations by phone, email or in person.
- Check in/check out guests, collect payments, and ensure accurate records of assigned and available rooms.
- Identify and explain hotel amenities to guests as well as provide direction to local destinations and attractions.
- Ensure the safety and security of our guests and staff by adhering to the company’s privacy policy.
- Verify posted entries to guest and non-guest accounts.
- Balance all front office accounts.
- Resolve room status and rate discrepancies.
- Review guest credit transactions against established limits.
- Generate operational and managerial reports.
- Communicate guest requests and complaints to the appropriate department.
- Maintain cleanliness and appearance of the front desk area.
- Support your team by preforming other tasks as needed.
- Maintain professional attire and personal cleanliness.
- Follow all company policies and procedures and take direction from your supervisor.
Qualifications (What We Are Looking For)
- High school diploma/GED required
- Friendly and welcoming manner
- Ability to work a flexible schedule including nights, weekends, and holidays
- Bilingual a plus
- Prior customer service experience a plus
- Ability to manage financial transactions and count cash required
- Excellent written and oral communication skills and computer literacy required
- Ability to stand or walk for prolonged periods of time
- Ability to lift/push/pull up to 50 pounds
- Ability to pass a background check and drug screening
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
