Description:
Port to Port International is seeking a Bilingual Customer Service Representative to support our Delaware operations. This position plays a key role in managing customer interactions, processing orders, and ensuring smooth day-to-day operations.
This is a 100 percent onsite position based in New Castle, Delaware.
Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered.
Key Responsibilities:
- Provide excellent customer service to clients in both English and Spanish
- Respond to customer inquiries, concerns, and requests in a timely and professional manner
- Resolve issues effectively while maintaining a high level of customer satisfaction
- Process customer orders and ensure all information is accurate and complete
- Coordinate shipments and track deliveries, providing updates as needed
- Assist with dispatching and scheduling to support daily operations
- Maintain accurate records of customer interactions, orders, and documentation
- Verify shipping documents and ensure compliance with company procedures
- Communicate effectively with internal teams including operations and dispatch
- Support billing processes and ensure accuracy of charges when applicable
Requirements:
Qualifications and Experience:
- Previous experience in customer service or a related role preferred
- Bilingual in English and Spanish required
- Strong communication skills, both verbal and written
- Excellent problem-solving and multitasking abilities
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office including Word, Excel, and Outlook
- Reliable, professional, and customer-focused
Compensation and Benefits:
Salary based on experience and qualifications. Competitive compensation offered for candidates with strong customer service experience.
- Medical, Dental, and Vision Insurance
- Supplemental benefits including Aflac
- Paid Time Off (PTO)
- Opportunities for growth and advancement
- Supportive and team-oriented work environment
