We have a saying here at COFS, "Having Oral Surgery isn't fun.... but WE ARE!". If you're looking for a position at a practice that strives to maintain a positive workplace culture and appreciates team members- then look no further!
We are a multi-doctor oral surgery practice currently seeking to add one full-time team member to our Scheduling Coordinator department. This is a Monday - Friday 8:15 am - 4:30 pm position (no weekends, evenings, or designated holidays). We value candidates with excellent communication and customer service skills. Applicants should have intermediate computer skills and a stable employment history. Call Center experience and Bilingual (English/Spanish) a plus!
Salary commensurate with experience (but will be within the posted pay range). Excellent benefits package included.
Pre-employment drug screening and background check are required for new hires prior to onboarding.
Basic Job Duties:
Answers all incoming calls promptly and in a professional, courteous manner
§ Schedules, reschedules and cancels appointments for all doctors and clinics
§ Promptly notifies clinics of any same day or following day schedule changes
§ Answers caller questions when able; transfers calls to co-workers or doctors as necessary
§ Accurately takes phone messages and dependably relays them to appropriate office or individual
§ Identifies whether callers are new or existing patients
§ Accurately inputs into the system each patient’s appointment, demographics, medical, and insurance information
§ Gives callers clear and accurate directions to the clinics
§ Sends out welcome packets (paper or e-mail) to new patients and updated registration forms to returning patients
§ Evaluates the appointment scheduler daily for her/his assigned doctor to be sure that the schedules are booked correctly
§ Works with assigned doctor (s) to maximize working schedules
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid jury duty
- Paid orientation
- Paid sick time
- Paid time off
- Retirement plan
- Volunteer time off
Work Location: In person
