THE OVERALL PURPOSE OF POSITION:
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The purpose of this position is to serve as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ServiceNow system, impacting Client's CMDB and National Verifier ServiceNow transition.
SCOPE OF WORK
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The position's SCOPE OF WORK include the following:
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Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
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Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow system
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Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes
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Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support Client's requirements
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Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow system
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Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
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Provides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessary
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Evaluates and reports on new ServiceNow technologies and makes recommendations for solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services
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Maintains technical expertise, relevant industry standards, and best practices in ServiceNow
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Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
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Develops the application including configuration, report and dashboard development, and data migration, where applicable
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Loads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau
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Carries out unit-testing and defect resolution
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Obtains and analyzes business requirements and document technical solutions
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Attends Scrum meetings and keeps PM and team apprised of status
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Other duties as assigned
QUALIFICATIONS AND EXPERIENCE:
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The minimum amount of total “on-the-job” experience required is seven (7+) years, for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.
CERTIFICATIONS (REQUIRED)
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ServiceNow Certified System Administrator certification required (admin or higher)
CERTIFICATIONS (PREFERRED)
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ServiceNow CIS – IT Service Management certification preferred
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ServiceNow CIS – Project Portfolio Management certification preferred
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ServiceNow CIS – Software Asset Management certification preferred
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ServiceNow CAS – Performance Analytics certification preferred
EDUCATION
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A bachelor's degree in computer science and/or Information Technology. relevant work experience (over seven years) may be acceptable.
