Description:
OUR MISSION
Harbor House’s mission remains to offer hope to adults by providing an effective continuum of high-quality, valuable, and compassionate behavioral health treatment services.
The Client Access & Engagement Coordinator serves as the first point of human connection for individuals accessing Harbor House services. This role is foundational to psychological safety, trust-building, and engagement in care. The position ensures that every client, family member, visitor, and partner is received with professionalism, dignity, and calm consistency while maintaining confidentiality and appropriate boundaries.
- Establishes a calm, respectful, and predictable entry experience
- Reduces anxiety and confusion for clients and families entering care
- Communicates clearly and compassionately without judgment
- Protects privacy and dignity during inquiries and interactions
- Supports continuity of services through accurate information flow
- Reinforces Harbor House’s trauma-informed culture
- Serve as the primary front desk presence for clients, families, visitors, partners, and vendors
- Greet all individuals warmly using trauma-informed communication
- Answer and route incoming phone calls appropriately
- Provide clear information regarding programs, schedules, and next steps
- Maintain visitor logs and facility access procedures
- Sort, route, and distribute incoming mail and deliveries
- Coordinate with admissions, clinical, nursing, and administrative staff
- Escalate concerns using established protocols
- Maintain awareness of daily programming and staffing
- Order, track, and maintain front desk, office, and client welcome supplies
- Monitor inventory and request replenishment
- Manage client welcome materials
- Perform accurate data entry related to admissions support
- Maintain organized logs and documentation
- Maintain calm presence during high-stress interactions
- Use non-judgmental, person-first language
- Maintain clear professional boundaries
- Protect confidentiality at all times
Requirements:
Position Qualifications:
- High school diploma or GED required
- Associate degree preferred
- Minimum one (1) year in a client-facing or administrative role
- Addiction, behavioral health, or human services experience preferred
- CPR and Non-Violent Crisis Intervention certification (or willingness to obtain during onboarding)
- Computer literate with working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Lived Experience:
- Staff in recovery must have at least one (1) year of sustained recovery
- Proficiency in Microsoft Word and Excel
- Strong verbal communication skills
- Ability to manage competing priorities
- Attention to detail and confidentiality
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
