** COMPANY PAYS ON A MONTHLY BASIS
** COMPANY TAKES CARE OF ITS EMPLOYEES: 100% PAID MEDICAL, DENTAL, VISION FOR THE EMPLOYEES AND THEIR DEPENDANTS, 401k WITH A COMPANY MATCH, TO NAME A FEW
Position Title: Warranty Administrator
Department: Service
Location: Stanley, NC
Reports To: Service Manager
ABOUT SENNEBOGEN
Established in America in the year 2000, SENNEBOGEN LLC quickly became a leader in specialized equipment solutions for recycling and scrap metal yards, demolition, barge and port operations, log-handling, transfer stations and waste facilities.
A growing network of SENNEBOGEN distributors throughout North and South America provides expert support in material handler applications and ongoing maintenance, repairs, parts, and service support.
Our 100,000 sq. ft. (9300 m2) facility near Charlotte (Stanley), NC is home to:
· America’s largest inventory of material handler repair parts and major components
· A dedicated training facility for hands-on instruction for parts and service technicians, operators, and sales consultants
· Engineering services for customization of SENNEBOGEN equipment
Work for a dynamic industry leader who is dedicated to partnering with a network to deliver the best service to end users.
Sennebogen LLC takes care of its employees:
· Company pays 100% for medical, dental, and vision for the employees and their dependents.
· Company pays on monthly basis, relieving the stress of budgeting throughout the month.
· Company offers 401K, with a company match, and Profit-Sharing program.
WARRANTY ADMINISTRATOR RESPONSIBILITIES
Determine if warranty falls within the guidelines of defective or a workmanship issue(s). Communicate issues with parts and service departments.
WARRANTY ADMINISTRATOR DUTIES
§ Update warranty manuals as required.
§ Update Flat rate manual as required.
§ Send all updated manuals to all dealers as necessary.
§ Review all submitted warranty claims and determine if warranty is valid, determine if all submitted information falls within guidelines, and validate all pricing in the business system.
§ Send warranty notifications to dealer stating what’s covered or not covered and explain on the notification why.
§ Create and send credit notifications to dealers.
§ Send return authorization notifications to dealers and track returned components.
§ Submit warranty claims to factory (Sennebogen Germany) and other vendors.
§ Ship damaged components back to factory in Germany…includes packaging.
§ Keep records of dealer’s annual labor and mileage rates
§ Inform factory of reoccurring failures
§ Create Power Point presentation for warranty orientation for dealers, ASP’s and internal.
§ Assist parts department with technical issues and or known problems.
§ Assist parts department with stock levels.
§ Inspect component failures to determine the cause and create failure reports for dealer.
§ Assist service department with reoccurring issues so there is a communication flow.
WORK ENVIRONMENT
- Combination of office and warehouse/distribution center environment.
- Regular use of computers, Microsoft Excel, Google Sheets, inventory systems, email, and standard office equipment.
- Requires extended periods of sitting, data entry, report preparation, and document review in an office setting.
- Frequent interaction with carriers, vendors, customers, and internal departments regarding shipments, inventory, and documentation.
- Requires movement between office and warehouse areas to verify shipments, inventory, and operational activities.
- Exposure to warehouse conditions including noise, dust, heavy equipment, and varying temperatures.
- May require operation of forklifts and other material-handling equipment when supporting warehouse operations.
- Fast-paced environment requiring management of multiple priorities, deadlines, and competing demands.
- Collaborative work environment requiring communication across Warehouse, Parts, Warranty, Sales, Purchasing, and Operations departments.
SKILL REQUIREMENTS
· Understanding of failure analysis/heavy equipment
· Detail-oriented with strong organizational & communication skills
· Deadline-oriented
· Time Management
· Verbal Communication
· A positive, can-do attitude
· Analytical skillset to use data to drive direction/strategy
· Intermediate/Advanced knowledge of Microsoft Excel and PowerPoint
EEO Employer / Vet / Disabled
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
