Job Summary
The Supervisor is responsible for ensuring smooth daily operations at the front counter, leading by example in delivering excellent customer service, and supporting the management team with cashier training, cash handling, and shift coordination. The Supervisor also supports daily kitchen operations while ensuring food quality, consistency, and cleanliness. In this leadership role, you’ll guide other kitchen team members, manage prep and cooking stations, and uphold food safety and operational standards. This position is ideal for someone with prior food service or team lead experience, and is an experienced cook ready to take on more responsibility and help drive team performance.
Benefits:
- Flexible scheduling
- Competitive pay
- Promotion opportunities
Key Responsibilities
- Lead front-of-house operations and set the tone for guest experience
- Lead kitchen line during service to ensure timely and accurate food production
- Train, mentor, and guide team members
- Ensure all customer interactions are friendly, efficient, and professional
- Manage the point-of-sale (POS) system, process transactions, and perform end-of-shift cash outs
- Handle guest concerns and resolve minor issues quickly and effectively
- Maintain cleanliness and organization of the front counter and dining area
- Assist with scheduling, inventory tracking, and daily checklists as needed
- Enforce food safety, cleanliness, and operational standards
- Communicate clearly with the kitchen and management to ensure smooth service flow
- Prepare and cook food according to recipes and portion standards
- Monitor food quality, portion control, and ticket times
- Assist with daily prep tasks, inventory tracking, and station setup
- Ensure compliance with all food safety and sanitation standards
- Communicate effectively with fellow team members
- Step in to cover any kitchen station as needed
