Louisville Title Agency is seeking a highly organized and detail-oriented Commercial Client Experience Specialist to join our team. In this role, you will be responsible for the initial stage of the escrow process for real estate transactions which includes coordinating with some parties involved in the transaction, gathering necessary information, and ensuring accuracy with the client file.
Responsibilities
- Provides excellent customer service to all parties involved in the transaction
- Utilizes all approved tools (Qualia or similar escrow software, etc.) to communicate with parties and document actions
- Answers calls, emails and questions from clients and employees professionally and efficiently
- Receiving and sending wire instructions
- Receives new orders, reviews, and loads transaction details into Qualia including: Order Entry Form/ Purchase Details; Signed Purchase Agreement; Buyer/Seller/Realtor/Lender/Attorney contact information
- Retrieves Secretary of State Documents and saves in FileScan
- Locates property and any additional properties around the subject parcel(s) via various county search tools
- Collects any incomplete or missing information necessary to get the file started
- Updates and informs staff and answer questions as necessary
- Performs other duties as assigned
Required Characteristics and Skills
- Strong attention to detail
- Excellent communication skills, both written and verbal
- Ability to prioritize and manage multiple tasks simultaneously
- Professional demeanor and customer service-oriented attitude with the ability to remain positive and upbeat under any client circumstances
- Ability to work collaboratively in a fast-paced, deadline-driven environment
- Quick to adapt to changing circumstances, shifting priorities, and unexpected challenges
- Proficient in Microsoft Office and escrow software applications including RamQuest and Close Simple
- Familiarity with escrow and real estate documents and terminology
- Ability to maintain strict confidentiality
Hours
This is a full-time, non-exempt position, paid hourly and located onsite Monday through Friday. At times this position may work outside of normal office hours or days of the week. Advanced notice will be given whenever possible. Though rare, this position may work overtime.
Measurables
- Timely and accurate completion of assigned tasks
- Positive feedback from Escrow Officers, Lenders, Real Estate Agents, and Customers
- Meeting or exceeding established performance goals and metrics
- Consistent adherence to company policies and procedures
About Louisville Title
Louisville Title is Ohio and Michigan’s trusted title agency. For 80 years, we have provided exceptional residential and commercial title and escrow services to property buyers, lenders, realtors, and attorneys. From title agents and escrow officers to attorneys and transaction managers, our team of qualified and licensed professionals meet and exceed your real estate title needs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Physical Setting:
Experience:
- Customer Service: 1 year (Required)
- Banking, Real Estate, Legal or Related Industry : 1 year (Required)
License/Certification:
- State of Ohio Certified Notary Public (Preferred)
Ability to Commute:
- Toledo, OH 43604 (Required)
Work Location: In person
