The MCOT Supervisor works under the direction of the Program Administrator of Crisis Outreach Services and provides direct clinical and administrative supervision to the Mobile Crisis Outreach Team. Core tasks are to ensure that effective community crisis response is available 24/7, able to meet assessment requests by individuals and the community within designated timeframes, and all services are provided in accordance with all reporting requirements and based in a trauma informed, person driven, and least restrictive model of care. The MCOT Supervisor provides and promotes effective communication with community partners and oversees connection of crisis related continuity of care collaborative efforts. This position serves as the expert of all service delivery and is expected to train, model, and oversee all service delivery of their team members in completing phone screenings, performing face to face/telehealth crisis assessments, crisis intervention, and crisis follow up and relapse prevention services for individuals with chronic mental illness. Services will be provided to adults/adolescents/children at the individual’s place of residence, schools, hospitals, jails, and other safe community-based locations in Collin County at the time of the crisis, 24 hours per day, 365 days per year, including holidays. This position works within federal, state, and local guidelines to supervise staff. MCOT Supervisor provides support to ensure staff fully understand their clinical expectations and are maintaining service excellence, accurate and timely documentation, as well as excellent customer service. Supervision of staff will consist of observation and co-response, ongoing documentation and chart reviews, individual and/or group supervision, and regular team meetings. This position works closely with Crisis Center staff, Diversion program, Substance Use Services, and Continuity of Care teams to ensure appropriate connection to ongoing services post crisis episode. The MCOT Supervisor is responsible for ensuring appropriate shift coverage 24/7 including: completing and submitting monthly schedules, hiring and training new employees, completing performance reviews, approving paid time off and bi-weekly timesheets. Other duties as assigned to meet program and individual needs.
Expectations include timely and thorough documentation, time management and organization skills, strong clinical skills, active collaboration with internal and community partners, timely coaching and guidance to team members, and seeks opportunities for continuous quality improvement and program growth to meet the unique and complex needs of crisis services in Collin County.
Specific Targets: Include all MCOT crisis assessments are completed within designated timeframes according to urgency level. Ensure all MCOT documentation is completed concurrently and signed by the end of their shift. Reviews and provides feedback on at least two crisis assessments and subsequent follow up documentation for each team member monthly. Ensure 100% of 24 hour follow ups are completed and other assigned follow ups are completed at days 1-7, 30, 60, and 90-day intervals. 90% of MCOT’s full chart reviews receive a score of 80 or higher. Facilitates MCOT monthly team meetings and at least one monthly meeting with each MCOT staff. Facilitates Crisis Risk Assessment Training. Monitors and addresses performance issues timely.
If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.
Will be on the on-call schedule for crisis outreach teams and will staff calls for teams during shifts.
Education, Training, & Experience (including licensure & certification)
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Master’s degree and licensed as Texas as LPC, LMFT, LCSW, or licensed Psychologist as required for credential of Licensed Practitioner of the Healing Art (LPHA) required. Will consider associate licensure if full licensure will be obtained within 6 months of hire.
- Three (3) years prior experience in mental health crisis intervention.
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Prior experience working in a community mental health setting (preferably a CCBHC) highly preferred
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Two (2) years supervisory experience highly preferred.
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English/Spanish bilingual preferred.
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Must have reliable transportation and valid driver’s license.
Knowledge, Skills, & Abilities
- Knowledge of community resources, of case management principles, objectives, standards, and methods; and of program policies and procedures.
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Be able to complete detailed, concise progress notes on all services provided during the sessions to meet timely documentation standards.
- Have the knowledge and experience in providing rehabilitative services to individuals with mental illness.
- Ability to assess individual’s needs, to coordinate services, to communicate effectively and to train others.
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Have the knowledge of the social services system and the ability to connect individuals with appropriate services.
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Be able to write clearly and professionally.
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Can think clearly and logically, to deal with potentially dangerous and/or emotional situations, and utilize de-escalation techniques.
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Have good time management and organizational skills.
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Able to work independently and collaboratively as needed and have effective communication with supervisory staff and community partners when necessary.
- Effectively lead staff by improving attitudes, motivation, and service excellence.
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Display and encourage high standards of honesty, integrity, and respect for others.
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Consistently demonstrate a positive attitude.
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Demonstrates effective problem-solving skills.
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Ability to plan, supervise, review, and evaluate the work of staff.
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Knowledge in behavioral health diagnoses, recovery options, and psychotropic medications.
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Ability to deliver outstanding internal and external customer service while also ensuring that staff consistently demonstrate a high level of customer service excellence.
