Collector will identify delinquent accounts, locate, and notify customers of delinquent status, initiate appropriate action to n balances, and maintain all related records. This position is work remotely from home. Top pay and commission for top collectors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Making outbound calls to client portfolio customer accounts
- Receiving inbound calls to discuss customer accounts
- Negotiating payment from customer
- Monitor the status of delinquent accounts
- Records payments made to the customer’s account
- Investigates disputes balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance
- Ensures the security of customer files and delinquent account reports
- Performs other duties as necessary
