About Us
SERVPRO of Bloomington/Pontiac is seeking an organized, detail-oriented Office Manager to oversee daily office operations while ensuring every restoration job file is complete, accurate, and moving efficiently through the production and billing process.
This position is critical to keeping our office running smoothly while supporting our production team and delivering excellent customer service.
Responsibilities
- Manage daily office operations
- Audit job files for completeness and accuracy
- Ensure documentation is insurance compliant
- Review estimates, photos, drying documentation, and required paperwork
- Coordinate communication between production, estimating, repairs, accounting, and customers
- Monitor job progress from first notice of loss through final billing
- Track outstanding documentation and follow up with team members
- Assist with scheduling and customer communication
- Maintain organized digital and paper records
- Handle intake and assist with scheduling
- Maintain and assist in enforcement of HR policies
- Coordinate PTO and oncall schedule with staff and managers
- Support billing, collections, and administrative functions
- Help improve office processes and efficiency
Qualifications
- Office management or administrative experience
- Exceptional organizational skills
- Strong attention to detail
- Ability to prioritize multiple projects
- Excellent written and verbal communication
- Experience with Microsoft Office
- Experience in construction, restoration, insurance, or project coordination preferred
- Experience with Xactimate or restoration software is a plus
Ideal Candidate
We're looking for someone who:
- Thrives in a fast-paced environment
- Loves organization and process improvement
- Notices the small details others miss
- Can keep multiple projects moving simultaneously
- Takes ownership of their work
- Enjoys supporting a team while maintaining high standards
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
