Automotive Service Writer / Service AdvisorOverview
Brothers Auto Care is looking for an organized, dependable, and customer-focused Automotive Service Writer to join our growing team in Lubbock.
You will serve as the main connection between our customers and technicians—helping customers understand their vehicle’s needs, building accurate repair estimates, maintaining clear communication, and keeping work moving efficiently through the shop.
We service more than 20 vehicle brands and handle everything from routine maintenance and electrical diagnostics to brakes, suspension, A/C, engines, transmissions, and mobile repairs. This position requires strong communication skills, automotive knowledge, attention to detail, and the ingenuity to help solve unexpected problems in a fast-paced independent repair shop.
Brothers Auto Care invests more than $3,000 per month in marketing to keep vehicles coming through the doors and work in the bays.
Benefits
- Approximately $250 per month toward employee health insurance
- Flexible time-off options
- Assistance with automotive certifications and professional training
- Consistent customer flow supported by more than $3,000 in monthly marketing
- Opportunities for advancement as the company grows
- Experience working with more than 20 vehicle brands
- Exposure to both in-shop and 24-hour mobile service operations
Responsibilities
- Greet customers professionally and gather accurate information about their vehicle concerns.
- Create repair orders, estimates, and service recommendations.
- Clearly explain diagnostic findings, recommended repairs, pricing, warranties, and expected completion times.
- Maintain regular communication with customers throughout the repair process.
- Work closely with technicians to prioritize jobs, order parts, and keep vehicles moving through the shop.
- Review technician inspections and convert findings into clear repair recommendations.
- Obtain customer authorization before additional work is performed.
- Schedule appointments and manage daily workflow.
- Coordinate towing, mobile service, financing, parts, and outside services when needed.
- Follow up with customers regarding declined repairs, future maintenance, and completed services.
- Maintain accurate customer, vehicle, estimate, and repair-order records.
- Help resolve customer concerns professionally and fairly.
- Assist with shop organization, invoicing, payments, and other front-office responsibilities.
- Use ingenuity and independent judgment when handling unusual repairs, scheduling conflicts, parts delays, or customer concerns.
Qualifications
- Previous automotive service-writing, service-advisor, repair-shop, dealership, or customer-service experience is preferred.
- Strong understanding of automotive repair and maintenance terminology.
- Ability to communicate technical information in a clear and respectful way.
- Experience creating estimates, selling repairs, and managing repair orders is preferred.
- Strong phone, computer, organizational, and multitasking skills.
- Ability to remain professional during difficult customer conversations.
- Attention to detail and commitment to accurate documentation.
- Ability to work efficiently in a fast-paced environment.
- Familiarity with Dodge, Chrysler, Jeep, and Ram vehicles is strongly preferred.
- Experience with shop-management software, parts ordering, financing programs, warranties, or fleet accounts is a plus.
- Valid driver’s license and reliable transportation are required.
What We Value
At Brothers Auto Care, we value honesty, clear communication, teamwork, and people who take ownership of their responsibilities.
Our service writer must be able to balance customer satisfaction, technician productivity, and the financial needs of the business. We are looking for someone who can build trust with customers, confidently recommend necessary repairs, and help create an organized and professional experience from the first phone call through vehicle pickup.
If you have automotive knowledge, strong people skills, and the ability to keep a busy repair shop organized, we would like to hear from you.
Job Types: Full-time, Part-time, Contract
Pay: $30,000.00 - $42,000.00 per year
Benefits:
- Employee assistance program
- Flexible schedule
- Health insurance
- Professional development assistance
- Relocation assistance
People with a criminal record are encouraged to apply
Work Location: In person
