Customer Service Representative & Sales Assistant
Lowry Doors is growing, and we’re looking for a friendly, organized, and motivated team member to join our Customer Service and Sales Support team.
This role is perfect for someone who enjoys helping customers, staying organized, and supporting a fast-paced sales and service operation. You’ll be the first point of contact for many of our customers and play a key role in helping turn inquiries into successful projects.
You will primarily handle inbound and outbound calls, scheduling, customer follow-ups, and sales coordination while assisting our sales team with estimates, documentation, and customer communication.
This position offers strong growth potential within our company for individuals who demonstrate reliability, professionalism, and strong performance.
Key Responsibilities
Customer Service (Primary Role)
Answer inbound calls, texts, emails, and online inquiries promptly and professionally
Schedule service calls, sales appointments, and installations
Assist walk-in customers and provide in-person support
Provide accurate information on products, services, warranties, and pricing
Create and maintain detailed job notes, customer records, and CRM entries
Route jobs and leads to appropriate technicians and sales representatives
Resolve basic customer concerns and escalate when needed
Follow up with customers after estimates, service visits, and installations
Confirm appointments and manage schedule changes
Support warranty and service request processing
Sales Support & Administrative Assistance
Assist sales team with estimate preparation and documentation
Track open estimates, pending approvals, and customer responses
Follow up with prospects to improve booking and close rates
Send contracts, invoices, and payment links as needed
Help coordinate financing and promotional programs
Maintain accurate records of leads, conversions, and sales activity
Support internal reporting and performance tracking
Prepare basic sales materials and customer packets
Assist with builder, contractor, and partner account coordination
Skills & Qualifications
1–2 years of customer service, office, or sales support experience preferred (training provided)
Strong phone etiquette and interpersonal skills
Clear, professional written and verbal communication
Comfortable using CRM systems, scheduling software, and Google Workspace
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Reliable, punctual, and accountable
Problem-solving mindset and customer-first attitude
Ability to work well in a team-oriented environment
Why Join Lowry Doors?
Be part of a 75+ year Utah family business with deep community roots
17+ years voted Best of Utah Valley
Stable, growing company with long-term career opportunities
Supportive leadership and team culture
Structured training and ongoing development
Opportunity to grow into sales, operations, or leadership roles
Work with industry-leading products and systems
Benefits
401(k) matching
Employee discount
Paid time off
Paid training
Career advancement opportunities
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
Application Question(s):
- How would you rate you proficiency at navigating/using a computer?
Experience:
- Sales: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
