SUMMARY: Assists the General Manager with the oversight of all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff. Manages the hotel in the absence of the General Manager. QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Oversees overall day-to-day hotel operations as delegated by the General Manager. Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company. Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan. Maintains reservations systems such as Yield Management System and Property Management System. Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions. Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints. Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues. Ensures the efficient and effective operation of the Housekeeping and Front Office departments. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. Supervises and motivates designated employees; carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.
