Title: Patient Receptionist / Registration / Scheduler
Location: Waukesha, WI
Full/Part Time: Full Time
Hours/Schedule: 40 hours/week, Monday through Friday. No nights or weekends.
Job Duties:
Front Desk Responsibilities
- Open and close clinic as assigned
- Greet and check in patients in a professional, welcoming manner
- Complete pre-registration; verify demographics and insurance information
- Obtain required patient signatures and documentation
- Prepare patient charts and ensure readiness for upcoming clinic days
- Facilitate patient flow and communicate delays as needed
- Distribute glasses and contact lens prescriptions and schedule follow-up appointments at checkout
- Collect copays and patient balances; process daily cash drawer reconciliation
- Maintain a clean, organized reception and waiting area
Central Scheduling & Call Center Responsibilities
- Answer incoming calls from a high-volume call queue
- Schedule, reschedule, and cancel appointments for multiple providers and locations
- Manage patient wait lists
- Provide appointment details, directions, and provider information
- Perform light scheduling-related clinical triage and route urgent concerns appropriately
- Monitor and process multiple Epic work queues
- Process and schedule non-surgical referrals in Epic, including patient outreach and documentation
- Retrieve and distribute faxes in a timely manner to support patient care
Qualifications:
Education: High school graduate.
Experience: Healthcare experience preferred.
Join the MEA Family!
- Learn from the best Ophthalmologists in the Waukesha area at the highest level of medical and surgical eye care. Great professional growth opportunities!
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Competitive pay
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Free parking at all locations
Patient population and services are diverse- - young kids to adults.
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Uniform allowance/reimbursement
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Great Employee Vision Benefits
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And much more!
