Accounts Receivable Supervisor
Direct Hire | Hybrid (Phoenix, AZ)
Compensation & Benefits
- Salary: $82,000 - $90,000 annually
- Comprehensive benefits package
- Hybrid work schedule with flexibility
Location & Schedule
- Arizona-based position
- Hybrid schedule: 3 days onsite (Monday, Wednesday, Friday) at Headquarters
- Remote work available Tuesdays and Thursdays
- Office Location: 6201 N. 24th Parkway, Phoenix, AZ 85016
- Hours: Monday-Friday, 8:00 AM-5:00 PM (Arizona Time)
Required Qualifications
- 5+ years of Accounts Receivable, billing, and collections experience
- 3+ years of supervisory or team leadership experience
- Full-cycle Accounts Receivable expertise
- Experience managing high-volume billing environments
Position Overview
We are seeking an experienced Accounts Receivable Supervisor to lead the daily operations of our Accounts Receivable function while fostering a high-performing team and delivering exceptional service to our Members. This role combines hands-on oversight of billing and collections activities with leadership responsibilities, ensuring accuracy, compliance, operational efficiency, and positive customer relationships.
As a key member of the Accounting & Finance team, you will oversee billing processes, manage delinquency and collection efforts, support contract and account setup activities, and serve as a primary escalation point for complex account matters. The ideal candidate is a highly organized accounting professional who thrives in a fast-paced environment and is passionate about driving process improvements and team success.
Key ResponsibilitiesAccounts Receivable Operations & Billing Management
- Lead and oversee daily Accounts Receivable operations, ensuring the accurate and timely processing of invoices and account activity.
- Review and approve manual billing transactions to ensure proper coding, compliance, and billing accuracy.
- Support month-end billing cycles and collaborate with internal departments to resolve billing discrepancies.
- Maintain billing integrity across financial systems to support accurate revenue recognition and reporting.
- Identify opportunities to improve processes, controls, and operational efficiencies.
Collections & Delinquency Management
- Manage the end-to-end delinquency process, including review, approval, and distribution of delinquency notices.
- Monitor aging reports and account status to drive proactive collection strategies and reduce outstanding balances.
- Guide collection efforts while maintaining strong Member relationships and protecting company interests.
- Oversee payment plan arrangements and ensure proper documentation and compliance.
Member and Stakeholder Support
- Serve as the escalation point for complex billing, collection, and account-related inquiries.
- Partner with Members and internal stakeholders to resolve issues professionally and efficiently.
- Balance customer service excellence with sound financial decision-making and adherence to company policies.
Leadership & Team Development
- Supervise, mentor, coach, and develop Accounts Receivable team members.
- Manage workflow, prioritize departmental objectives, and ensure service level expectations are met.
- Conduct performance management activities, provide ongoing feedback, and support employee growth.
- Promote a culture of accountability, collaboration, continuous improvement, and customer service excellence.
Account Setup & Contract Administration
- Review contracts, amendments, ownership transfers, and account documentation for accuracy and completeness.
- Validate billing structures, fee schedules, and account setup requirements.
- Partner with internal departments to ensure successful onboarding and implementation of new accounts.
- Research and resolve account and reservation billing discrepancies as needed.
Central Bill Account Oversight
- Manage Central Bill account activities to ensure timely payment processing and account accuracy.
- Review and approve billing adjustments related to reservation activity, including no-shows, cancellations, and early departures.
- Monitor account performance and implement corrective actions when necessary.
QualificationsEducation
- Associate degree in Accounting, Finance, Business, or a related field preferred.
- Equivalent combination of education and relevant experience will be considered.
Experience
- Minimum of 5 years of Accounts Receivable, billing, and collections experience.
- Minimum of 3 years of supervisory or team leadership experience.
- Demonstrated success managing high-volume billing and collections operations.
- Experience with contract review and account setup processes preferred.
Technical Skills
- Proficiency with accounting and ERP systems; Workday Financials experience preferred.
- Intermediate Microsoft Excel skills, including Pivot Tables, Lookups, and data analysis.
- Familiarity with AI-enabled tools and automated technologies supporting finance and accounting operations.
Knowledge & Competencies
- Strong understanding of Generally Accepted Accounting Principles (GAAP).
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong attention to detail with exceptional organizational and time management skills.
- Effective verbal and written communication skills, including the ability to navigate complex and sensitive account discussions.
- Ability to lead, motivate, and develop team members while achieving departmental goals.
- Customer-focused mindset with strong relationship management skills.
Why Join Us?
This is an excellent opportunity to join a collaborative Accounting & Finance team where you can make a direct impact on revenue operations, process improvement, and customer experience. You'll have the opportunity to lead a talented team, influence key business processes, and contribute to the continued success of a growing organization while enjoying the flexibility of a hybrid work environment.
Pay: $82,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Phoenix, AZ 85016
