HH Plus Team Lead Job Description
Reports To: Program Supervisor
Status: Full-time
Supervisory Responsibility: Team of Health Home Plus Care Managers
HH Plus Team Lead supervises and supports a team of HH+ Care Managers and carries a limited caseload (up to 5 high-need members). This role ensures person-centered, compliant, high-quality intensive care management for individuals with serious mental illness and/or complex behavioral and physical health conditions. The Team Lead focuses on coaching new Care Managers (especially within the first 90 days), strengthening team performance, and serving as a key liaison between Care Managers and Supervisors.
- Provide administrative supervision to a team of HH+ Care Managers.
- Conduct weekly team meetings to review key performance metrics, caseload balance, case complexity, barriers, and priorities.
- Conduct monthly 1:1 meetings with each Care Manager, including review of performance trends, caseload health, quality findings, and development goals.
- Meet more frequently with Care Managers under 90 days as needed to ensure stability and skill growth.
- Escalate performance concerns to Supervisors and ensure supervision documentation is completed per agency policy.
- Support new Care Managers in applying training to real-life scenarios (workflow, documentation, engagement, field work).
- Conduct shadowing and side-by-side coaching aligned with the training plan.
- Train and mentor staff in client engagement and retention strategies, crisis response, and risk escalation practices, system navigation (Medicaid, providers, community resources, MCO processes).
- Review encounter notes, Plans of Care (POCs), assessments/reassessments, HH+ eligibility screenings, enrollments/consents, and disenrollment/disengagement documentation to ensure quality and compliance.
- Review at least 10 notes per Care Manager per week to monitor timeliness, quality, and documentation compliance, billing integrity / Medicaid billing readiness.
- Provide clear, actionable feedback and track follow-up completion (corrections, updates, overdue items).
- Ensure documentation supports continuity of care and reflects active care coordination and progress toward goals.
- Support staff with complex cases through case consultation, case reviews, and problem-solving.
- Monitor team metrics and deliverable completion (documentation timeliness, required touchpoints, POC due dates, engagement activity, etc.).
- Identify risks early (missed deadlines, quality issues, disengagement risk, high disenrollment risk) and intervene with coaching and action planning.
- Promote accountability while maintaining a supportive and respectful team environment.
- Act as a liaison between Care Managers and Supervisors to maintain clear communication and alignment on priorities.
- Participate in weekly leadership/supervision meetings and provide updates on trends, barriers, escalations, and team wins.
- Advocate for team needs (training, workflow barriers, tools/templates, staffing support) and elevate successes.
- Maintain a small caseload (up to 5 members) and provide direct intensive care management services, including engagement, care coordination, and person-centered planning.
- Create a supportive environment where Care Managers feel comfortable seeking guidance and sharing concerns.
- Encourage teamwork, knowledge-sharing, and continuous learning.
- Celebrate progress and improvements; reinforce best practices.
- Other activities as assigned.
Requirements
- Licensed level healthcare professional with prior experience in a behavioral health setting; OR
- Master’s level professional with two (2) years prior supervisory experience in a behavioral health setting.
Pay: From $65,000.00 per year
Work Location: In person
