We are seeking an energetic, detail-oriented Insurance Customer Service Representative & Front Desk Receptionist to join our growing agency. You will serve as the face and voice of our office. This multi-faceted role combines classic front-desk hospitality with vital client account support. You will greet incoming visitors, answer multi-line phones, and actively manage client accounts to support our sales team.
Paid Time Off (PTO)
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Mon-Fri Schedule
Retirement Plan
Salary Commensurate with Experience
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Friendly, helpful personality with excellent phone skills.
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Experience: 1+ years of customer service, retail, or reception experience.
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Computer Skills: Comfortable typing, using Microsoft Office, and learning new software.
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License: Willingness to study for and pass the Property & Casualty (P&C) insurance exam.
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Client Reception: Greet visitors warmly, manage the front desk, and direct clients to the appropriate agent or department.
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Answer Phones: Handle incoming calls, transfer lines, and take messages.
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Help Customers: Answer basic questions about bills, policy updates, and renewals.
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Office Support: Assist clients with general account inquiries.
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Claims Routing: Collect preliminary claim details from clients and transition them smoothly to our claims team.
Independent Insurance Agency
