Front Office Receptionist
We prefer a candidate with at 3 years of medical office experience.
- General Purpose of this Position is to answer incoming calls, schedule appointments, answer questions, or direct patients/callers to appropriate parties, and check in arriving patients.
- In addition to the aforementioned, this position is also responsible for maintaining accurate and updated patient contact information as well as processing payments from patients.
- Must be able to work the following hours: Monday - Friday 7:30 AM - 5:00 PM AND every other Saturday 9 AM - 12 PM
- Schedule patient appointments.
- Greeting all arriving vendors and visitors and verifying credentials
- Greet and check in all patients for appointments
- Verifying contact information and run insurance eligibility for patients.
- Process payments via credit card terminal and/or cash payments.
- Opening and closing the cash drawer and balancing each day.
- Opening and logging daily mail, processing any payments received through mail.
- Other duties as assigned by Office Manager.
- This job has no supervisory responsibilities.
- Must be able to maintain confidentiality within the clinic.
- You will hear, see and read things that are confidential and you must be able to comply with Paragould Family Care, PA’s Confidentiality Agreement as well as the HIPPA ACT of 1996 Problem Solving
- Manages difficult or emotional patient calls; Responds promptly.
- Interpersonal Skills - Listens to others without interrupting; Remains open to others' ideas and tries new things and makes suggestions for improvement.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates professionalism.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; willingness to assist others as needed.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds operational values.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Education and/or Experience - Minimum of High School Degree, experience with operating a switchboard, phone, and credit card processing terminals and handling money.
- Language Skills - Ability to read, write, and comprehend correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, patients, other employees and the general public.
- Mathematical Skills - Ability to add, subtract, multiply, and divide currency and balance cash drawer with use of tools.
- Give correct change when dealing with cash payments.
- Computer Skills - To perform this job successfully, an individual should have knowledge of Internet software; Google Mail and Calendar, Excel Spreadsheet software, Microsoft Word, accurate keyboard skills Certificates, Licenses, Registrations - None, Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
- The employee is sometimes required to walk.
- The employee is occasionally required to stand and reach with hands and arms.
- The employee must occasionally lift and/or move up to 10 pounds.
- The noise level in the work environment is usually quiet to moderate.
- quality and precision-focused Outcome-oriented
- results-focused with strong performance culture Stable
- traditional, stable, strong processes People-oriented
- supportive and fairness-focused Team-oriented
- Benefit Conditions: Waiting period may apply
Job Type: Full-time.
Benefits:401(k) 401(k) matching Dental insurance Employee discount Paid time off Retirement plan
Schedule:8 hour shift Monday to Friday Weekend availability
Education:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Required)Computer Skills: 1 year (Required)Work Location: One location
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you possess excellent computer skills with swift typing ?
Education:
- High school or equivalent (Required)
Work Location: In person
