Purpose:
The WOW Administrator is responsible for managing and maintaining the organization’s wireless network infrastructure, ensuring secure, reliable, and high-performance connectivity across all locations.
Job Accountabilities:
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Install, configure, and maintain wireless access points and controllers
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Monitor network performance, availability, and security
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Troubleshoot connectivity, signal, and performance issues
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Perform firmware upgrades, patches, and system updates
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Manage user access, authentication, and network permissions
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Conduct site surveys and optimize wireless coverage and capacity
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Maintain network documentation and configuration records
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Provide technical support and training to end-users
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Collaborate with IT teams to support infrastructure projects
Qualifications:
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Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience)
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2+ years of experience in wireless or network administration
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Relevant certifications (e.g., CCNA, CompTIA Network+, CWNA) are an advantage
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Experience managing wireless access points and controllers
Skills:
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Strong understanding of TCP/IP, VLANs, DHCP, DNS, and Wi-Fi standards
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Knowledge of network security principles, firewalls, and authentication methods
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Proficiency in troubleshooting wireless connectivity and performance issues
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Familiarity with network monitoring tools
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Strong analytical and problem-solving abilities
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Good written and verbal communication skills
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Ability to work independently and manage multiple priorities
