Customer Service Representative (CSR) 25 Hours
Department: Retail Bank
Employment Status: Hourly, Non-Exempt
Supervises Others: No
Salary: $20.00 - $23.00 (commensurate with experience & qualifications)
Location (s): Rio Vista
F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.
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Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
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CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
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CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
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CSR’s efficiently and accurately process customer transactions
Who are we looking for?
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A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
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Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
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A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
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An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
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A team-player who shares ideas and information to streamline operations
Also required:
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Successful completion of a credit history check is a condition of employment
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Minimum of a high school diploma or equivalent
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Spanish Speaking preferred but nor required
- Minimum of 1 year of recent cash handling experience
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Satisfactory completion of the Teller Test
F&M Bank 121 West Pine Street, Lodi CA 95240
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify
