We are seeking a friendly, professional, and customer-focused Guest Service Representative to join our hotel team. The Guest Service Representative is often the first and last point of contact for our guests and plays an important role in creating a positive and memorable guest experience.
The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to multitask in a fast-paced hotel environment. This position is responsible for handling guest arrivals and departures, reservations, inquiries, administrative duties, and day-to-day front desk operations.
Key Responsibilities
- Greet and welcome guests warmly and professionally upon arrival.
- Perform accurate and efficient guest check-in and check-out procedures.
- Verify reservations, guest information, payment details, and room assignments.
- Provide information about hotel services, amenities, policies, and local attractions.
- Answer incoming phone calls and respond to guest questions and requests.
- Handle guest concerns and resolve issues promptly, professionally, and courteously.
- Create a welcoming environment while maintaining excellent guest service standards.
- Process reservations, cancellations, extensions, and other guest requests using hotel computer systems.
- Maintain accurate guest records and complete required front desk documentation.
- Handle cash, credit card transactions, and other payment-related responsibilities accurately.
- Maintain an organized, clean, and professional front desk and lobby area.
- Communicate effectively with housekeeping and management regarding room status and guest needs.
- Assist with administrative duties, including filing, typing, proofreading correspondence, and maintaining office supplies.
- Follow hotel policies, procedures, safety standards, and brand service standards.
- Protect guest privacy and confidential information.
- Assist with additional front desk and hotel duties as assigned by management.
- Work effectively as part of a team to ensure a smooth operation and excellent guest experience.
Qualifications & Requirements
- Previous experience in hotel front desk, hospitality, customer service, or administrative work is preferred.
- Excellent verbal and written communication skills.
- Strong customer service skills and a friendly, positive attitude.
- Strong organizational skills with excellent attention to detail.
- Ability to multitask, prioritize responsibilities, and work effectively in a busy environment.
- Basic computer skills and ability to learn hotel reservation and property-management systems.
- Ability to handle cash, credit card transactions, and basic administrative responsibilities accurately.
- Professional appearance and positive attitude.
- Ability to work flexible schedules, including mornings, evenings, weekends, and holidays as required.
- Previous experience with hotel reservation or property-management systems is a plus.
- Bilingual English/Spanish candidates are highly encouraged to apply.
- Must be dependable, punctual, and committed to providing outstanding guest service.
What We’re Looking For
We are looking for someone who genuinely enjoys helping people and takes pride in creating a great guest experience. If you are friendly, dependable, professional, organized, and comfortable working with guests and technology, we would love to have you join our team.
Join our team and be an important part of creating great guest experiences every day!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Carpinteria, CA 93013 (Required)
Ability to Relocate:
- Carpinteria, CA 93013: Relocate before starting work (Preferred)
Work Location: In person
