Stepworks is a thriving company and trusted addiction treatment provider with facilities throughout Kentucky. We walk with patients during the early steps of recovery and provide resources to support their long-term sobriety. Our mission is to help people hurt by addiction reclaim their dignity and build a better life. Stepworks gives team members continuing opportunities to learn, grow, and inspire in a valued sector of the healthcare industry. Read more of our story at stepworks.com/careers.
POSITION: Intake Specialist (“Navigator”)
LOCATION: Elizabethtown, Kentucky
This position will initially focus on front desk and reception responsibilities while providing training and development toward a full Intake Specialist ("Navigator") role. The successful candidate will provide exceptional customer service, assist callers and visitors, and learn the intake and admissions process.
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excellent customer service and interpersonal communication skills
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ability to learn and retain information quickly
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ability to multitask
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attention to detail
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general computer proficiency
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bachelor's degree
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preference will be given to candidates with experience working with substance use disorder patients, peer support specialists, or who are familiar with the legal issues associated with substance abuse
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Professional, compassionate, and welcoming demeanor
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Answer phones with professionalism, courtesy, and compassion
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Transfer calls appropriately and assist callers with general inquiries
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Greet and assist visitors in a professional and welcoming manner
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Make excellent first impressions on behalf of Stepworks
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Learn the intake and admissions process through handson training
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Offer hope and support to potential patients and their family members
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Perform intake screenings (new patient evaluations) as training progresses
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Verify patients' insurance coverage
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Communicate professionally with Stepworks team members and outside referral sources
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Complete documentation within our electronic systems
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Take afterhours calls according to a rotating schedule.\
SHIFT: Monday - Friday 8:00 AM - 04:00 PM
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health, dental, and vision insurance
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life insurance, shortterm disability, hospitalization, accident, and critical illness policies
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401K with employer matching after one year of employment
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paid time off
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opportunities for promotion/advancement within the Stepworks organization
Please visit stepworks.com/application to complete an application and submit a resume. If you currently work at Stepworks, please send your resume and the position you are applying for to [email protected].
Does the Stepworks mission to help people hurt by addiction reclaim their dignity and build a better life excite you? Does our active, collaborative culture appeal to you? If so, we would love for you to join our team. Apply today.
Stepworks is a thriving company and trusted addiction treatment provider with facilities throughout the state of Kentucky. We walk with patients during the early steps of recovery and provide resources to support their long-term sobriety. Our mission is to help people hurt by addiction reclaim their dignity and build a better life. Stepworks gives team members continuing opportunities to learn, grow, and inspire in a valued sector of the healthcare industry. Read more of our story at stepworks.com/careers.
