We are seeking an Order Operations Coordinator responsible for supporting the administration and follow-up of service orders while ensuring accuracy throughout processes and delivering a positive customer experience. This position requires strong analytical skills, organization, attention to detail, and excellent bilingual communication skills.
-
Manage and follow up on service orders, ensuring timely completion and accuracy.
-
Maintain updated information and documentation related to service orders.
-
Provide excellent customer service in both English and Spanish.
-
Monitor real-time processes to ensure operational compliance and efficiency.
-
Interpret and apply technical documentation for order analysis and management.
-
Meet company-established metrics.
-
Utilize analytical tools and internal systems for data and process management.
-
Collaborate with cross-functional departments to support operational efficiency.
-
Previous experience in administrative roles, service coordination, or order management.
-
Experience monitoring and tracking real-time operational processes.
-
Experience using analytical tools and administrative systems.
-
Advanced bilingual proficiency in English and Spanish.
-
High school diploma required.
-
Intermediate proficiency in Microsoft Excel.
-
Knowledge of SAP AS400 preferred.
-
Ability to work under pressure and manage multiple tasks simultaneously.
-
Strong organizational skills and attention to detail.
-
Monday to Friday | 8:00 a.m. – 5:00 p.m.
Compensation
TPIS is an Equal Opportunity Employer (EEO/Affirmative Action Employer for Women/Disabled/Veterans). We comply with all federal, state, and local laws regarding non-discrimination.
