At North Arkansas Regional Medical Center (NARMC), we are committed to delivering high-quality, compassionate care to our community. As a mission-driven, independent healthcare organization, we value collaboration, innovation, and continuous learning. Our team-oriented culture fosters support at every level, empowering employees to thrive professionally and personally.
We are seeking a friendly, detail-oriented Receptionist to join our Physician Clinics team. In this vital front-desk role, you will be responsible for welcoming patients, verifying insurance coverage, collecting payments, and ensuring smooth clinic operations. Your professionalism and care will help create a positive, supportive experience for every patient who walks through our doors.
Greet and check in patients upon arrival; register them in ECW and Meditech.
Collect and enter patient demographic, insurance, and emergency contact information.
Explain clinic policies, payment expectations, and appointment procedures.
Collect co-pays and outstanding balances; post payments and issue receipts.
Prepare patient charts, including progress notes and super-bills.
Schedule and confirm patient appointments and provide co-pay reminders.
Enter charges into the system for billing and coding purposes.
Verify Medicaid eligibility and process referrals and PCP assignments as needed.
Process and scan incoming mail, including insurance checks and remittance advice.
Perform clerical support duties: answer phones, file, type, and maintain patient paperwork.
Prepare daily/monthly reports, balance the cash drawer, and process deposits.
Assist with lab registrations, chart preparation, scanning, and record updates.
Serve as a backup for phone coverage, front window check-ins, and customer service.
Support nurses with pharmacy faxes and help manage daily filing and documentation.
Act as the point of contact for the Follow-Up Department.
Perform other duties as assigned by the Clinic Manager.
Comprehensive health plans (PPO & HDHP) through NARMC Domestic Network and Cigna
Dental and vision coverage via Delta Dental & Delta Vision
Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
Basic and voluntary life insurance options
Short- and long-term disability plans
Accident & critical illness insurance through Lincoln Financial
401(k) retirement plan with up to 3.5% company match
Paid Leave Bank (PLB) & Extended Illness Bank (EIB)
Employee Assistance Program (EAP) & First Stop Health 24/7 counseling
AirMed/Mercy Life Flight membership for eligible employees
On-site wellness center & discounted Planet Fitness membership
Tuition reimbursement & education assistance
Employee referral bonuses and advancement opportunities
Pet insurance and identity theft protection
Employee discounts on prescriptions, cafeteria meals, gift shop items, and more
