Job Summary:
We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service and creating a positive guest experience. The ideal candidate will have a background in hospitality and possess excellent communication skills.
Responsibilities:
- Greet guests upon arrival and ensure a smooth check-in/check-out process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, room assignments, and billing processes
- Provide information about hotel services, amenities, and local attractions
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Previous experience in a hotel or hospitality setting preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent phone etiquette and communication skills
- Ability to multitask in a fast-paced environment
- Knowledge of hotel management systems is a plus
- Fluency in multiple languages is advantageous for guest relations
- Familiarity with night audit procedures is beneficial
Join our team as a Front Desk Agent to contribute to our guests' memorable experiences and be part of a dynamic hospitality environment.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Big Timber, MT 59011 (Required)
Ability to Relocate:
- Big Timber, MT 59011: Relocate before starting work (Required)
Work Location: In person
