Job Summary
Join our dynamic hospitality team as a Part-Time Front Desk Agent, where your energy and hospitality expertise will create memorable guest experiences. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, delivering exceptional customer service, and maintaining guest relations with enthusiasm and professionalism. Your proactive approach will help foster a warm, inviting environment for all visitors while supporting the daily operations of our resort. This position offers an exciting opportunity to develop your skills in hotel management and guest services within a lively hospitality setting.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
- Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction at all times
- Maintain accurate records of reservations, cancellations, and billing information while adhering to phone etiquette standards
- Support night audit procedures when scheduled, verifying daily financial transactions and reports
- Assist with guest relations by providing local information, amenities details, and resolving issues promptly
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
Qualifications
- Proven experience in hospitality management or hotel front desk operations preferred
- Bilingual or multilingual skills highly desirable to serve diverse guests effectively
- Strong customer service skills with a friendly demeanor and excellent communication abilities
- Knowledge of front desk procedures, hotel management systems, and multi-line phone systems required
- Ability to handle night audit responsibilities and perform basic administrative tasks confidently
- Previous hotel experience or resort background is advantageous but not mandatory
- Demonstrated ability to work well under pressure in a fast-paced environment while maintaining professionalism
Join us in creating welcoming environments where every guest feels valued! We are committed to supporting your growth in hospitality management and guest services through engaging work experiences and ongoing development opportunities.
Pay: $15.00 - $16.00 per hour
Benefits:
Work Location: In person
