Job Summary
We are seeking a detail-oriented and professional Front Office Assistant to join our healthcare team. The ideal candidate will provide exceptional administrative support, manage patient interactions, and ensure smooth clinic operations. This role requires strong organizational skills, familiarity with medical office procedures, and proficiency in electronic health record (EHR) systems.
Responsibilities
- Greet patients and visitors with professionalism and courtesy, ensuring excellent patient service.
- Manage appointment scheduling.
- Verify insurance coverage and perform insurance verification processes accurately.
- Collect payments and handle some medical billing procedures, including CPT coding, ICD-9/ICD-10 coding, and documentation review.
- Assist with medical collection activities and ensure compliance with HIPAA regulations for health information management.
- Answer multi-line phone systems with proper phone etiquette; direct calls appropriately.
- Support administrative tasks such as filing, data entry (including 10 key typing), and managing office supplies.
- Coordinate patient intake processes, including data entry and appointment confirmations.
- Assist with clinic operations related to care plans, medical office management, and office management duties.
Qualifications
- Prior experience in a medical office setting or healthcare environment is preferred but not a requirement.
- Strong computer skills including Microsoft Office Suite (Word, Excel), typing (10 key) is preferred.
- Excellent customer service skills with the ability to handle patient inquiries professionally.
- Bilingual abilities are highly desirable to serve diverse patient populations effectively.
- Strong organizational skills with attention to detail in documentation review and administrative support tasks.
- Ability to maintain confidentiality in compliance with HIPAA regulations. This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing quality patient care through efficient administrative support.
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
