Service & Warranty Coordinator
SKIDLOADERSPLUS
Location: Fond du Lac, Wisconsin
Reports to: General Manager
Employment Type: Full-time
Job Summary
Join our growing team as a Service & Warranty Coordinator, providing essential behind-the-scenes support to keep our service department running smoothly. You'll play a key role in ensuring accurate documentation, efficient technician time tracking, seamless warranty processing, and organized file maintenance. If you thrive in a detail-oriented role and enjoy supporting a high-performing team, this is your opportunity to contribute to our success.
Key Responsibilities
- Write detailed, accurate stories in service work orders to clearly document customer issues, repairs, and resolutions.
- Verify Jobs are Open, Parts and Labor Added and closed when complete
- Verify technician time entries per Job and for payroll accuracy and billing compliance, resolving any discrepancies promptly.
- Process warranty claims efficiently, including gathering required documentation, submitting to manufacturers, and tracking approvals.
- Maintain service department files, both digital and physical, ensuring organization, compliance, and easy retrieval.
- Assist with general administrative tasks, such as data entry, scheduling support, and generating reports for the General Manager.
- Collaborate with service advisors, technicians, and parts staff to support daily operations and improve department efficiency.
Qualifications
- High school diploma or equivalent; associate's degree in business administration or related field preferred.
- 1-2 years of administrative experience, ideally in automotive, construction equipment, or service environments.
- Strong computer skills, including proficiency in Microsoft Office (Excel, Word). - Dealership management software experience a plus (e.g., CDK or similar).
- Excellent attention to detail, organizational skills, and ability to multitask in a fast-paced setting.
- Effective written and verbal communication skills for clear documentation and team coordination.
- Knowledge of warranty processes or service workflows is a plus; willingness to learn OEM-specific systems required.
What We Offer
- Competitive hourly wage based on experience ($15-$22/hour).
- Comprehensive benefits package including health insurance, retirement with match, paid time off, and employee discounts on parts/service.
- Ongoing training opportunities and a supportive team environment at our Fond du Lac location.
- Opportunity for growth in the construction equipment industry.
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you Have Previous Experience in Service Department?
- Do you have Previous experience in submitting Warranty Claims to OEMs?
- How many years experience do you have in a Service Department?
- Are you familiar with the Service Questions (Cause, Complaint, Correction)?
Work Location: In person
