Wholesale Account Specialist
WeatherTech Direct is seeking a well-qualified Wholesale Sales Account Specialist to grow existing accounts, expand existing client base, and increase market share by selling WeatherTech Direct products to a variety of businesses including automotive distributors, dealerships, and retailers. This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. Hourly rate starts at $25 or more depending on experience.
This is a great opportunity to join the WeatherTech Direct team
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Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
As a Wholesale Sales Account Specialist, you will
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Support the operations of the team by monitoring employee phone and email correspondence with customers, assigning tasks, providing customer service, and resolving escalated situations
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Assist customers with placing orders and offer customer service via phone and email; coordinate with the product development team for support as needed
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Train wholesale staff on new and existing products, systems, technical knowledge, policies, and procedures
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Ability to travel to attend trade shows and meet with leads and current accounts.
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Plan and organize schedules to maximize in-person visits within a specific geographic area.
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Handle scheduling tasks and manage office day/hybrid schedules
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Process phone, internet, and stock orders as well as process any product returns, exchanges, or special orders
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Improve sale metrics by providing information regarding stock orders, order modifications, order status, tracking information, and product information
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Create Electronic Data Interchange stock orders
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Create authorization numbers for special orders and submit return authorization numbers
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Solve fitment cases to help reduce customer returns
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Collaborate with the accounting department to confirm customer account status
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Communicate with the shipping/receiving department to inquire about any order questions or concerns
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Assist and direct customer service representatives to help solve complicated customer related inquires
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Maintain and leverage knowledge of company products as well as industry trends to manage client expectations and experience
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Perform duties while maintaining strong prioritization and organizational skills along with professional communication in all customer interactions
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Provide supplemental phone coverage for other departments when needed
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Follow company safety rules and keep designated work area in a clean and orderly condition
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Perform other duties as assigned
Qualifications
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Minimum of 2-4 years of experience in sales and customer service
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High School Diploma or equivalent
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Must be proficient in Epicor CMS System, Microsoft Suite, and Data Search/Entry
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Ability to calculate figures and amounts such as percentages, ratios, and averages
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Strong interpersonal skills to effectively work with customers as well as other departments within the company
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Excellent verbal and written communication skills
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Authorized to work in the United States
Why you’ll love working at WeatherTech Direct
WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and clean and safe workspace. Employees are offered an array of perks including:
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Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
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401(k) plan with employer matching
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Paid vacation, holidays, and personal time
