Location: 318 Rte 4, Paramus, NJ 07652
Grooms Club is a equal opportunity employer and is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience.
Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as an E-Commerce Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location.
Key Responsibilities:
Customer Communication:
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Professionally and promptly handle customer inquiries through phone and email.
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Provide product information, sizing guidance, and styling assistance with order-related queries.
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Be able to accurately fit the customer and provide recommendations for alterations.
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Ensure a positive customer experience by addressing concerns and resolving issues
Order Processing and Packaging:
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Utilize Shopify to process and fulfill online orders accurately.
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Ensure orders are packaged securely and in a presentable manner for shipment.
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Coordinate with the warehouse team to manage inventory and monitor stock levels.
Large Wedding Groups:
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Work closely with wedding parties to coordinate and fulfill bulk orders.
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Provide personalized assistance to ensure the wedding group's unique needs are met.
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Maintain clear communication throughout the order process.
Fitting and Styling In-Person Customers
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Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style
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Assist customers in selecting appropriate styles, colors, and sizes
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Provide guidance on fabric choices and suit accessories
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Take accurate measurements for tailoring purposes
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Offer insights on current fashion trends and styling tips
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Handle any inquiries or concerns regarding the suits or the purchasing process
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Process transactions through Shopify POS system
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Ensure customer satisfaction by addressing any post-purchase concerns or alterations
Shift Requirements:
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35-40 hours per week
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Overtime may be offered
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At least 2 closing shifts per week
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Must be able to work Saturdays 10 a.m. - 9 p.m.
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Must be able to open Fridays
Expectations
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Preferred but not required: Experience in men's retail
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Required: Familiarity or Experience with Shopify
Skill Requirements
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Effective Communication
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Problem Solving
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Positive Attitude
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Strong Grammar Skills
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Strong Conversational Skills
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Effective Time Management
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Tech Savvy
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Patience
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Attention To Detail
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Up-Selling and Cross-Selling Skills
