General Summary:
Systems Administrators have a broad range of experience administering established systems and software from the Desktop level to the Server level and some experience managing Cloud-based systems. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
Position Responsibilities and Experience:
- Provide remote support for end-users
- Answer Service Desk phones and monitors Triage board for new issues
- Perform setup of new users and administration of client systems, based on documented procedures
- Perform routine prep of new PCs, Laptops & Switches, based on documented procedures
- Installation, configuration, troubleshooting and customization of applications per customer's preferences, standards, RSI’s best practices, and documented procedures
- Understanding of and ability to install, configure and test workstation hardware and peripherals
- Administer file and print services, Active Directory, M365, Azure Virtual Desktops, VDI, and backup solutions, based on documented procedures
- System Administration, including add/remove users and groups, configure application and file permissions, password resets
- Troubleshooting skills including common applications (Office, Acrobat, Teams, Zoom, etc.), the Windows Desktop OS file system and registry, network troubleshooting, printer troubleshooting, domain membership, hardware components, Internet, etc.
- Experience with smartphones (iOS and Android) and tablets
- Experience with WiFi technologies and ability to troubleshoot various adapters and access points
- Perform system reboots for clients
- Check Backup Logs daily and escalate issues
- Monitor alerting systems (SOC, NOC) for new alerts and respond appropriately, based on established procedures
- Conduct Monthly Audits of RMM Tool and other portals, such as antivirus, Office 365, EDR, etc.
- Update/Maintain documentation of client IT systems, networks, line of business software, etc.
- Use hypervisor to take snapshots
- Perform server reboots after hours, based on documented procedures
Work Habits, Attitude, and Behavior:
- Takes ownership of tasks and follow through to ensure complete resolution
- Has a personal interest in, and responsibility for, quality of work
- Pays close attention to detail while performing technically detailed tasks
- Is able to deal effectively with stressful situations
- Can recognize when it is necessary to ask for technical expertise from others
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Articulates technical information clearly and simply to non-technical people
- Understands that the success of individuals is measured by the success of their teams
- Enjoys helping people to the extent that no problem is considered mundane or a nuisance
- Is self-motivated and can be self-directed when necessary to minimize idle time
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
- Enters work performed on timesheets real time
Knowledge, Skills, and Abilities:
- Experience required with current Windows desktop and virtual desktop operating systems
- Experience with Microsoft products such as Office Desktop applications, Office 365, etc.
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with Terminal Services and Remote Access Concepts (SRA, VPN)
- Understanding of relationship between switches, patch panels and connecting nodes to a network
- Working knowledge of wireless technologies
- Able to learn quickly, be curious and take direction about technology and client issues
Credentials and Experience:
- 1-3 years’ experience
- Bachelor’s degree, equivalent certifications, or on the job training
Work Remotely:
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
