The Admissions Evaluation Team Coach is responsible for assessing and coaching the Admissions Evaluator's performance in order to meet key performance metrics on a weekly and monthly basis. This includes but is not limited to data monitoring, reviewing application records or item evaluations, and real-time coaching.
Work Location: Virginia Beach, VA
Salary: $38,500 - $43,500 annually
Essential duties:
- Manage the Admissions Evaluation team by monitoring and coaching to ensure they are being
held accountable to meet and exceed KPI’s and objectives.
- Supervise the day-to-day functioning of assigned Admissions Evaluators, including, but not
limited to: scheduling needs, employee management, and job performance.
- Train in program knowledge, system knowledge, and best practices in the
review/evaluation of admissions items as outlined by the program requirements.
- Maintain a high level of knowledge about all Undergraduate, Graduate, and Doctoral programs to
speak into program decisions, issues, and new student enrollment.
- Analyze data and identity performance gaps and provide feedback to the Admissions Evaluator
on a real-time basis, as well as in one-on-one meetings
Qualifications:
- Bachelor’s degree required
Candidates must have:
- 2-3 years leadership experience in a call center environment, preferred
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Proven ability to coach/motivate a team to performance metrics
- Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
