Role Overview
We are seeking a Five9 Developer to support the design, development, and optimization of cloud-based contact center solutions. This role focuses on hands-on configuration, integration, and customization of Five9 platforms to deliver scalable and high-performing customer engagement solutions.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Chicago, IL .
We support a healthy work-life balance through our wellbeing programs.
Key Responsibilities
1. Five9 Development & Configuration
Configure and customize Five9 VCC platform components including IVR, ACD, and call routing
Build and maintain IVR scripts, call flows, and automation workflows
Configure inbound, outbound, and blended campaigns
Set up skills-based routing, queues, and agent profiles
Support call recording, reporting, and workforce management modules
2. Integration Development
Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs
Support data synchronization and workflow automation between platforms
Assist in integrating telephony systems (SIP, VoIP, PSTN)
Troubleshoot and resolve integration-related issues
3. System Support & Optimization
Monitor system performance and assist in optimizing routing and call flows
Troubleshoot call quality, connectivity, and configuration issues
Support production deployments and post-go-live activities
Participate in system testing, validation, and release support
4. Cloud & Security Support
Support cloud-based contact center architecture using Five9
Assist with implementing secure authentication methods (SSO, SAML, OAuth)
Ensure adherence to security and compliance standards (PCI, SOC2, etc.)
Collaborate with infrastructure and network teams on environment setup
Required Qualifications
3–5+ years of experience working with contact center technologies, preferably Five9
Hands-on experience with:
Five9 VCC (IVR, ACD, campaigns, reporting)
SIP, VoIP, and telephony concepts
REST APIs and system integrations
CRM integrations (Salesforce or similar)
Basic understanding of authentication protocols (SSO, SAML, OAuth)
Familiarity with SQL or reporting tools
Soft Skills
Strong problem-solving and troubleshooting abilities
Good communication and collaboration skills
Ability to work in cross-functional teams
Detail-oriented with strong documentation skills
Proactive and adaptable mindset
Nice to Have
Five9 certifications
Experience with scripting or programming (JavaScript, Python, or similar)
Exposure to Workforce Optimization tools (e.g., Verint WFM)
Experience working in cloud-based environments
Pay Transparency
The annual salary range for this role is $80,000 – $100,000 USD , depending on experience, skills, qualifications, and internal equity.
This position is also eligible for a comprehensive benefits package.
Benefits
Medical / Dental / Vision / Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term / Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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