Customer Success & Sales Representative (Remote)
Bucksworth Home Services
Remote | Full-Time | Growth Opportunity
Company Overview
Bucksworth Home Services is a family-owned pest and termite company serving communities throughout Arizona. We are looking for dependable individuals who enjoy working independently, providing excellent customer service, and building long-term careers.
Overview
We're looking for someone who thrives in a fast-paced environment, enjoys helping customers, and has a passion for sales and relationship building.
This isn't your typical call center position.
We're looking for someone who can turn every customer interaction into an opportunity—whether that's booking appointments, retaining customers, recommending additional services, or helping customers find the right solution.
If you're motivated by results, enjoy talking with people, and want an opportunity to grow into a dedicated sales role, we'd love to hear from you.
Compensation
Compensation is based on experience, qualifications, and interview performance.
We recognize that every candidate brings different strengths and experience to the team. Final compensation will be discussed during the interview process and will reflect your background, skills, and overall fit for the role.
Performance incentives and advancement opportunities may also be available for top performers.
What You'll Do
- Answer inbound customer calls, texts, emails, and online inquiries.
- Schedule new service appointments using FieldRoutes.
- Respond quickly to new customer leads.
- Follow up with customers regarding estimates and appointments.
- Recommend maintenance plans and additional services when appropriate.
- Help retain customers who are considering canceling service.
- Conduct customer satisfaction follow-up calls.
- Assist with appointment confirmations and dispatch support.
- Process payments and assist customers with billing questions.
- Document all customer interactions accurately.
What We're Looking For
- Previous customer service, inside sales, or call center experience.
- Strong phone communication and active listening skills.
- Comfortable working in a high-volume, fast-paced environment.
- Sales-minded with the ability to identify customer needs and recommend solutions.
- Excellent organization and attention to detail.
- Strong computer skills and ability to learn new software quickly.
- Self-motivated with the ability to work independently in a remote environment.
- Reliable high-speed internet and a quiet home office.
Preferred Experience
- Home Services
- Customer Service or Dispatch
- Inside Sales
Why Join Bucksworth?
- 100% Remote
- Opportunity for career growth
- Performance-driven culture
- Supportive leadership
- Opportunity to advance into a dedicated Sales role
- Make a direct impact on company growth
If you're someone who enjoys helping customers, solving problems, and turning conversations into opportunities, we'd love to hear from you.
Pay: $15.00 - $17.00 per hour
Benefits:
Work Location: Remote
