Job SUMMARY:
Under minimal direction, is responsible for providing support to technical staff and perform administrative duties as assigned by the customer and the Site Manager.
Essential Duties:
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Dispatches personnel or technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made.
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Work according to Company regulations and procedures, and instruction from Management.
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May provide telephone reception for the Maintenance site.
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Exercises initiative and judgment to see that issues requiring attention are referred to delegated authority or handled in a manner designed to minimize the effect to the conveyor line outages.
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Create, modify, and update databases / spreadsheets associated with the administration of the Maintenance Site, and maintain filing and reports relating to the conveyor line operation.
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Runs applicable reports for the customer when requested and/or scheduled.
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Maintain operational communication with the customer when needed.
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Documents the daily functions, outages and statistics of the conveyor system.
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Maintains accurate flight table with the assistance of the customer. Make any corrections on a temporary and/or permanent basis.
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Assists in clearing Jams from the baggage handling system.
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Establish and maintain a positive working relationship with co-workers, supervisors and the customer.
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May maintain parts inventory and be responsible for data entry in CMMS.
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Complete all safety training as assigned by the Company.
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Compliance with all ELS safety programs, policies and procedures.
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Perform additional duties/assignments that may be required by management from time to time.
BASIC REQUIREMENTS:
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High School Graduate or General Education Degree (GED).
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Ability to work a non-traditional schedule including weekends and holidays.
PREFERRED QUALIFICATIONS:
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Previous experience in an airport environment.
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Ability to communicate clearly and effectively with the customer, TSA and Airline representatives.
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Good knowledge of Industrial safety.
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Ability to type a minimum of 30 WPM.
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Ability to speak clearly over a two-way radio system.
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Excellent customer service, interpersonal and organizational skills.
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Good computer skills (CMMS, MS Office, Baggage System User Interface).
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Previous experience with warehousing and inventory.
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Knowledge of baggage handling systems.
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Ability to pass a basic mechanical/electrical aptitude test.
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Previous experience with Computerized maintenance Management Systems (CMMS).
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Basic accounting and budgeting skills.
ADDITIONAL SKILLS AND KNOWLEDGE:
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Ability to accept responsibility and account for his/her actions.
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Ability to use thinking and reasoning to solve a problem.
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Ability to take care of customer needs while following company procedures.
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Ability to demonstrate conduct conforming to a set of values and accepted standards.
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Ability to focus on a goal and obtain a pre-determined result.
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Ability to formulate a sound decision using the available information.
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Ability to effectively build relationships with customers and co-workers.
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Possess the trait of being organized or following a systematic method of performing a task.
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Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.
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Ability to get along well with a variety of personalities and individuals.
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Ability to obtain the proper resources to complete job assignment.
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Ability to identify and correct conditions that affect employee safety.
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Ability to be truthful and be seen as credible in the workplace.
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Ability to communicate clearly and concisely, both orally and concisely.
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Ability to work under pressure with time constraints.
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Ability to complete assigned training in a timely manner.
Computer Skills:
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Basic computer knowledge, Microsoft Office Suite (Word, Excel).
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Ability to log in, retrieve and answer emails, and take training.
Other Requirements:
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Must be able to read, write, speak and understand English.
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Must be able to obtain and maintain an Airport Security badge.
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Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy.
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Must be able to comply with the ELS Drug and Alcohol policy.
PHYSICAL DEMANDS:
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The physical demands of this position vary by day and are not based solely on a single workday.
WORK ENVIRONMENT:
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Works under the Airport Terminal, in conditions that may contain dust, dirt and continual noise that is below OSHA’s action level.
