San Francisco, CA · On-site · Full-time
Compensation: $140,000–$220,000 + 0.2%–0.6% equity
An AI company automating patient recruitment for clinical trials, using AI agents that coordinate across SMS, voice, and email to help research sites close costly trial-delay gaps. Already live with 7 of the top 15 research site networks in the country, and battle-tested across 500K+ patient interactions, 190+ sites, and 300+ trials. Backed by a top-tier venture firm.
Founded 2019 · 1–10 people · Industry: AI Tools, Clinical Trials / Healthtech
A high-ownership Business Operations seat reporting directly to the CEO. You'll own customer deployments end-to-end, from onboarding to optimization, and build operational processes from scratch as the company scales — balancing tactical execution with strategic thinking about delivering complex AI systems reliably.
What you'll be doing
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Own end-to-end customer deployments, managing scope, timeline, and customer success metrics
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Deploy AI agents into customer environments and iterate based on real-world performance data
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Design and scale operational processes for multi-site customer rollouts
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Communicate directly with research site networks to understand requirements and manage expectations
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Build systems and workflows from scratch when playbooks don't exist
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2-6 years startup, consulting, or banking ops experience
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Top-10-15 school background required (Harvard, UPenn, similar)
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High agency; operates without a playbook
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SF in-person only
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Experience at MBB consulting firms
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Experience at top investment banks or PE/VC
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Experience at FAANG or Mag 7 companies
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Consulting or banking pivot
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Early-stage founder or founding ops hire
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Demonstrated high agency and slope
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No rigorous corporate background
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Needs defined scope and direction
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No consulting or banking background
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Report directly to the CEO and own customer deployments end-to-end
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Backed by a top-tier venture firm, already live with 7 of the top 15 research site networks
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Greenfield operations work with 0.2%–0.6% equity at the seed stage
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Location: San Francisco, CA
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Work policy: In-person at HQ
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Compensation: $140,000–$220,000 + equity
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Visa sponsorship: None available
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Employment type: Full-time
