Position purpose
Schedule patients for office visit and procedure appointments.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Assist with high call volume
-
Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
-
Take triage call messages for medical staff
-
View patient visit notes, identifying problems & diagnosis listed and physician orders
-
Assist in patient registration and financial transactions
-
May schedule radiology/lab
-
May include recall scheduling
-
Assist with high call volume
-
Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
-
Take triage call messages for medical staff
-
View patient visit notes, identifying problems & diagnosis listed and physician orders
-
Assist in patient registration and financial transactions
-
May schedule radiology/lab
-
May include recall scheduling
-
Assist with check-in patients upon arrival at the office as well as check-out upon departure.
-
Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
-
File records in appropriate sections of patient charts in EMR.
-
Prepare patient charts in advance and scan documents into charts in EMR.
- Perform other duties as assigned
Qualifications
- Excellent written and verbal communication skills
-
Excellent customer service skills are required
-
Experience working in a medical office
-
Ability to multi-task and work in fast-paced environment.
-
Detail-oriented
-
Basic understanding of healthcare plans
-
Be able to read and understand medical benefits.
- Bilingual is a plus.
Education: High school diploma or equivalent
Experience: 2-5 years of prior medical scheduling is preferred
Requirements for Level II Status:
- Intermediate experience (4+ years’ experience) and/or acting more independently,
-
Takes on some additional duties to assist the office.
-
Strong and consistent performer.
Performance Requirements:
-
Excellent communication skills, both written and verbal.
-
Proficient technical (computer) skills.
-
Ability to multi-task and prioritize.
-
Self-motivated with initiative.
-
Strong sense of ethics.
