About the Job:
The Night Auditor will be overseeing the night Audit/ Front Desk and will be the manager on duty from 11 pm – 7 am. The duties will include but are not limited to the following for all overnight associates. This night audit position will be 2 days per week from 11pm- 7am. Front desk agent will be 3 days a week either 3pm - 11pm or 7am- 3pm.
Duties:
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Approach all encounters with guests and employees in a friendly, service-oriented manner.
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Ensure regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
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Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
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Maintain a friendly and warm demeanor at all times.
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Initiate and complete the End of Day process.
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Run all reports as required for Food and Beverage audit.
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Complete the Night Audit checklist for computer procedures daily.
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Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
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Maintain cashiering responsibilities as per Front Office procedures according to company standards.
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Maintain Front Office computer system operation according to company standards.
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Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
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Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
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Follow safety and emergency procedures according to hotel standards.
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Maintain proper record keeping (i.e., logbooks, etc.) according to company standards. Be familiar with all company policies and house rules.
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Maintain radio contact with other employees during the entire shift.
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Have a working knowledge of security procedures.
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At all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
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Prepare and distribute the daily reports.
Requirements Education & Experience:
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Candidates must have the work permit and proper paperwork to be employed in the USA.
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High School diploma or equivalent is required.
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College coursework in related field is helpful.
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Previous supervisory responsibility preferred.
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Must be able to work independently and with minimal supervision.
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Knowledge of Accounting Principles is helpful.
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Must be able to problem-solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
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Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing. Physical requirements:
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Long hours might be required.
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Light work-Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mental requirements:
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Must be able to convey information and ideas clearly.
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Must be able to evaluate and select among alternative courses of action quickly and accurately.
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Must work well in stressful, high-pressure situations.
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Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
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Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
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Must be able to work with and understand financial information and data, and basic arithmetic functions.
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Must be able to work in a self-managed environment.
E.O.E.
