Description:
JOIN OUR TEAM!
Spanish and Karen bilingual applicants encouraged to apply for any open positions in which you are qualified.
Reports To: Director of Patient Access
Status: 80 hours per two week pay period
Shift: 8 hours between 7:30 am - 5:00 pm
Job Schedule: Full time
Weekly Hours: 40 hours
Remote Position: No
Pay: Competitive salary
Benefits: Huron Regional Medical Center offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, sick leave and paid time off. To review your benefit eligibility, visit HRMC Benefits.
Position Purpose:
Responsible for coordinating and scheduling patient appointments, procedures, and diagnostic services across multiple departments or locations. Responsible to complete pre-registration and pre-authorization of medical care along with communicating benefit information to patients
Demonstrates the mission of the hospital is met by demonstrating the Core Values:
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Respectful-We value the unique talents, ideas, contributions, and circumstances of each individual.
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Engaged-We value being active, positive participants at work and in our communities.
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Available-We value providing local access to care for our communities while being present for each other.
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Competent-We value knowledge, people-centered, innovative, and technology driven teams.
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Helpful-We value always helping others with kindness and compassion.
Essential Job Functions:
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Schedule patient appointments, procedures, and ancillary services in accordance with provider availability and organizational guidelines.
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Collect and verify patient demographic, insurance, and referral information at the time of scheduling.
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Coordinate scheduling across multiple departments, providers, and service lines to ensure timely access to care.
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Ensure appropriate authorizations, referrals, and pre-certifications are obtained prior to scheduled services.
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Provide patients with clear instructions regarding appointment details, preparation requirements, and arrival times.
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Maintain accurate and up-to-date information within scheduling and electronic health record (EHR) systems.
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Monitor and manage provider schedules, including cancellations, rescheduling, and waitlists.
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Answer high volumes of inbound and outbound calls in a professional and efficient manner.
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Resolve scheduling conflicts and address patient or provider concerns promptly.
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Collaborate with clinical staff, registration, and revenue cycle teams to ensure continuity of care and accurate billing.
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Maintain confidentiality of patient information in compliance with HIPAA regulations.
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Meet productivity, quality, and customer service standards.
Other Job Duties:
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Effectively communicates with supervisor in areas of opportunity that will improve hospital performance results, increase productivity, and reduce obstacles.
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Provide patient with cost estimates when needed and request upfront payment according to HRMC policy.
Requirements:
Qualifications: (Minimum Education and Experience)
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High school diploma or equivalent required.
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Previous experience in healthcare scheduling, registration, call center, or customer service preferred.
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Knowledge of medical terminology, insurance requirements, and referral/authorization processes preferred.
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Strong computer proficiency, including scheduling systems and EHR platforms.
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Excellent organizational, time management, and multitasking skills.
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Strong interpersonal and communication skills
Knowledge, Skills, and Abilities:
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Attention to detail and accuracy
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Customer service orientation
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Problem-solving and conflict resolution
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Ability to work in a fast-paced, high-volume environment
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Ability to prioritize tasks and manage multiple schedules
Physical Aspects of the Job:
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Ability to sit for extended periods and perform repetitive tasks.
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Visual, auditory, and verbal abilities sufficient to effectively communicate with patients, providers, and staff in person and via telephone.
Mental Requirements:
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Can perform problem solving of complex tasks with instructions and critical thinking skills
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Strong verbal and written communication skills
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Computer Skills
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Math Skills
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Independent judgement and decision making
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Clerical skills including detailed precision working at times.
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Presents appropriate interpersonal and social skills
