Peak Landscape's goal is to create long-term, trusting relationships with our customers. We are seeking a relationship driven Account Manager to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Responsibilities
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Serve as client point-of-contact for day-to-day site issues, and expeditiously and proactively identify, address, and resolve client needs
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Conduct walk-throughs with client and other company representatives as appropriate
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Work closely with Field Supervisor(s) and production staff to ensure all services are performed according to contract specifications, on budget, according to schedule and with a high standard of quality
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Effectively communicate with production teams the tasks necessary to provide a consistent, high quality product for clients
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Effectively assess labor needs and execute labor plan by hiring or terminating employees as needed
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Demonstrate strong leadership skills; develop morale and recognize employee achievements; foster opportunities for professional development of employees
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Review and approve time input for accurate and timely submission to payroll
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Analyze and understand cost reports and budget variances related to contract projects
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Routinely monitor sites for quality, assess opportunities for potential maintenance, irrigation, and enhancement upgrades and repairs
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Collaborate with Service & Operations Support to propose, track, and resolve minor extra work projects to current clients
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Work closely with Project Manager on A/B client communication and expectations, including site information and capital or large-scale projects
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Meet or exceed annual sales goals * Add and update client and project information in CRM software
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Ensure safety on every site by conducting and enforcing safety training and meetings, as well as consistently monitor job sites for potential safety hazards
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Responsible for creating contemporaneous, prompt, and thorough documentation of all coaching, conversations, counseling, and performance management discussions with employees.
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Constantly promote and encourage adherence to company policies and best practices
