Ronpak, a National Manufacturer of paper bags is seeking knowledgeable and dedicated Customer Service Specialist to join our team at our new office annex in Dallas, TX.
The Customer Service Specialists support and daily operation of the Customer Service function. Responsible for performing an active role within the team as well as assisting and supporting the business unit. This includes working with the Sales group in evaluating customer needs and ensuring that all needs are met according to customer standards. The Customer Service Specialist will meet and surpass customer needs active approach and strategic thinking will make a meaningful impact.
Responsibilities:
- Manages the overall effectiveness and efficiency of assigned customer accounts.
- Ensures that customer inquiries are addressed in a timely and professional manner.
- Assists in processing customer specifications by following the Sales and Operations Policies and Procedure Manual.
- Works closely with supply chain to meet customer expectations and timely delivery of all products.
- Supports Sales staff in each step of the customer relationship, from acquisition to evaluation, retention, preparation of reports, spreadsheets and other analysis that may be required.
- Works closely with accounting to ensure claims are processed timely.
- Engaged in troubleshooting customer complaints and sales issues while taking initiative in developing a workable solution to resolve ongoing challenges.
- Assists Sales and Finance in the establishment of credit with new and existing customers.
- Creates a collaborative and positive atmosphere of productivity while emphasizing the urgency to meet customer needs.
- Assists in establishing and documenting best client services practices.
- Collaborate with Sales and customer contacts to develop monthly forecast.
- Assists with documenting and reporting issues related to Food Packaging Safety or Quality.
- Central support unit for all departments to ensure the Cycle of Service is completed.
- Performs other duties or assignments assigned.
Qualifications:
- Minimum of 3-5 Years’ transferable work experience, preferably in a manufacturing environment, or equivalent combination of education and experience.
- Certifications relative or transferable to the manufacturing industry.
- Computer experience with general accounting and/or ERP software programs desired.
Knowledge, Skills & Abilities:
- Strong organization, analytical, negotiation, problem solving and time management skills.
- Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
- Excellent written skills.
- Ability to communicate and build rapport with others including members of the organization.
- High level of integrity and dependability with a strong sense of urgency to meet customer expectations.
- PC proficiency is essential (Windows environment) and with Microsoft Suite software systems.
Physical Demands of the Job:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Making substantial movements (motions) of the wrists, hands, and/or fingers to type, file, perform clerical tasks, and/or operate a computer.
- Exerting up to 25 points occasionally to lift objects.
- Speaking/talking to express or exchange ideas or provide instructions.
- Hearing with or without correction to perceive normal speaking levels. Must have the ability to receive detailed information through oral communication.
- Sitting at a desk most of the time.
- Standing/remaining upright on the feet periodically.
- Walking/moving about on foot to accomplish tasks, from one part of the office to another.
- Visual acuity with or without correction to prepare and analyze data and figures, view a computer terminal, read extensively, operate office machines, and to determine the accuracy, neatness and thoroughness of the work assigned.
Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The worker is subject to an office environment and there is climate-control, not substantially exposed to adverse environmental conditions.
- The worker is subject to normal noise levels.
Benefits:
- Generous paid vacation and paid sick days.
- 11 Paid Holidays.
- Group health, dental, life and disability.
- 401k after 1 year.
To Apply:
Please forward your cover letter, resume and salary requirements for consideration.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Experience:
- transferrable work: 3 years (Required)
- manufacturing: 1 year (Preferred)
- general accounting and/or ERP software programs: 1 year (Preferred)
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Experience:
- transferrable work: 3 years (Required)
- manufacturing: 1 year (Preferred)
- general accounting and/or ERP software programs: 1 year (Preferred)
Work Location: In person
