If helping people is your passion and you are a highly organized and detailed individual looking for a full-time position with stable hours and a schedule that gives you a work/life balance, this is the opportunity you have been waiting for!
Who we are:
At First Commonwealth, we’re more than a credit union—we’re a financial partner built on purpose. We help our members, businesses, and communities thrive through personalized solutions, trusted guidance, and innovative digital tools that make banking simpler, more efficient, and meaningful.
Every day, we bring new ideas to life, create space for collaboration, and foster a culture where efficiency and innovation lead the way. Here, you’ll join a team of problem solvers, builders, and changemakers who believe in making a tangible difference—whether it’s helping a member buy their first home, empowering a small business to grow, or giving back through community partnerships.
Our mission is to empower the pursuit of financial happiness, and our vision is to become the most beloved financial partner in our communities. We live by our values of Honesty, Innovation, Generosity, Humility, Excellence, and Respect—and they guide everything we do, from how we serve our members to how we support one another.
At First Commonwealth, innovation is encouraged, authenticity is celebrated, and growth is full of possibility. Whether you’re building new skills, shaping ideas, or advancing your career, you’ll find the support and opportunity to make it happen.
We celebrate individuality and inclusion. Our members come from all walks of life, and so do our employees. First Commonwealth is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by law.
What you will do:
The Debt Resolution Associate plays a vital role in maintaining the financial health of the credit union by managing delinquent member accounts. This position involves proactive communication with members, negotiating payment solutions, and resolving outstanding debts while upholding our commitment to member service and relationship building.
- Responsible for making outbound calls to help members resolve delinquency which includes finding methods to make their account current.
- Negotiate payment plans and alternative arrangements with members to resolve debt.
- Responsible for monitoring all promises to pay delinquent amounts and following up with members promptly in the event of a broken promise.
- Responsible for taking incoming calls from members to address member queries and take phone payments.
- Maintain accurate and detailed records of all collection activities and communications within the credit union’s collection software platform.
- Educate members on their loan requirements and available options to manage their debt effectively.
- Liaise with internal departments to ensure member accounts are processed correctly and efficiently.
- Adhere to all credit union policies, procedures, and relevant regulations.
Knowledge:
- Word-processing software and web-based technology.
- Fundamentals of banking and financial services delivery.
- Lending and collections.
- Legal aspects of collection, bankruptcy, and repossession
- Fair Debt Collection Practices Act & Fair and Accurate Credit Reporting Act.
Skills:
- Excellent oral and written communication skills.
- Ability to follow oral and written instructions.
- Excellent telephone skills.
- Ability to collect, analyze and interpret financial data.
- Ability to perform minor math calculations.
- Strong attention to detail and organizational skills
- Analytical and problem-solving skills.
Required:
- High school diploma or the equivalent.
- 1-2 years of experience in collections, customer service or related field.
- Proficient in MS Office, Internet, Email.
Preferred:
- Post-secondary course work in banking, finance or professional development in collections, or related field.
- Fluency in Spanish
- 3-5 years’ experience in collections, customer service or related field.
- Experience in a financial service institution.
