Overview
World Payroll & HR (WPHR), a leading payroll service bureau and reseller of the UKG Ready platform, delivers comprehensive payroll, HRIS, and HCM solutions to small and mid-sized businesses across the United States. Our commitment to excellence and innovation ensures our clients receive best-in-class service and technology.
Our Implementation team is responsible for onboarding new clients and delivering a seamless transition to our payroll and HR solutions. This includes coordinating implementation activities, supporting client training, and ensuring high-quality client experience throughout the onboarding lifecycle.
Job Summary
The Implementation – Project Specialist is a client-facing role responsible for leading and coordinating onboarding for new clients. This individual serves as the primary point of contact throughout the implementation process, ensuring a smooth, organized, and professional experience.
This role requires strong client service skills, the ability to manage multiple projects simultaneously, and a high level of organization. Experience with payroll systems, HCM platforms, or implementation processes is preferred but secondary to client-facing and project coordination capability.
Primary Responsibilities:
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Serve as the primary client-facing point of contact during onboarding and implementation
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Build strong client relationships and manage expectations throughout the onboarding process
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Lead client meetings, including delivering onboarding presentations, and guiding clients through implementation steps
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Develop and maintain project plans, timelines, and task tracking
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Coordinate internal and external stakeholders to ensure timely completion of onboarding milestones
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Communicate status updates, risks, and next steps clearly and proactively
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Ensure consistent, high-quality client experience across all onboarding engagements
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Identify and mitigate risks to keep implementations on track
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Support continuous improvement of onboarding processes and client experience
Secondary Responsibilities (Implementation Support)-
Learn UKG Ready payroll and tax configuration to support implementation activities
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Assist with system setup, data validation, and testing when needed
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Support migration of historical payroll data and ensure accuracy
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Provide client training support and reinforce best practices
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Stay informed on system updates and payroll-related changes
Qualifications:-
3+ years in a client-facing role supporting customers or external clients
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Strong communication skills with the ability to build trust and manage expectations
- Proven ability to handle client questions, issues, and escalations professionally
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1+ years of experience in project management, preferably in payroll, HRIS, or HCM implementations.
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Strong understanding of implementation processes and client onboarding best practices.
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Demonstrated ability to manage multiple priorities, timelines, and deliverables
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Strong organizational skills with attention to detail and follow-through
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Experience coordinating projects, onboarding workflows, or operational processes
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Exposure to payroll systems, HRIS, or HCM platforms
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UKG Ready experience is a plus but not required
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PMP or similar project management certification is a plus.
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Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred.
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Comfortable learning new systems and tools
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Ability to troubleshoot basic system-related issues
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