Pay: $35,000–$40,000 per year (based on experience)
Job Type: Full-Time | Monday–Friday | 8:30am - 4:30pm
Location: Oswego, NY (In-Person)
Join a Growing Insurance Team
Are you organized, customer-focused, and looking for a career with growth potential?
OVIA Insurance Agencies is seeking a Client Service Coordinator to join our team. This role serves as the first point of contact for clients while providing administrative and operational support to our insurance professionals. If you enjoy helping people, working in a fast-paced environment, and being an essential part of a team, we would love to hear from you.
About the Company
OVIA Insurance Agencies was established in 1997, with roots dating back to 1876. In 2023, OVIA joined Highstreet Insurance & Financial Services, expanding our ability to better serve clients through enhanced technology, improved communication, and a broader range of insurance solutions.
We pride ourselves on a supportive, family-like culture, with multiple offices across New York State serving individuals and businesses statewide.
Position Overview
As a Client Service Coordinator, you will play a vital role in delivering exceptional customer service and supporting daily agency operations. You will assist clients, manage incoming communications, process documents, maintain records, and help ensure the smooth flow of information throughout the agency.
This position offers an excellent opportunity for someone looking to build a long-term career within the insurance industry.
Key Responsibilities
- Answer and direct incoming phone calls professionally and efficiently
- Greet clients and visitors and provide a welcoming experience
- Process incoming mail, email, and insurance documents
- Scan, upload, and organize electronic files and records
- Enter and maintain accurate client information in agency systems
- Route client requests and inquiries to the appropriate team members
- Assist with policy processing and administrative support tasks
- Monitor agency email inboxes and distribute communications as needed
- Maintain organized and accurate documentation
- Support Account Managers, Producers, and other agency staff with daily operations
- Provide outstanding customer service to clients, carriers, and business partners
Qualifications
- Previous customer service, administrative, receptionist, or office experience preferred
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize effectively
- Proficiency with Microsoft Office, including Outlook, Word, and Excel
- Strong computer and data entry skills
- Professional appearance and positive attitude
- Insurance experience is a plus but not required
- Willingness to learn and grow within the insurance industry
Compensation & Benefits
- Competitive salary based on experience
- Paid vacation, sick time, and personal days
- Health, dental, vision, and disability insurance
- 401(k) with employer matching
- Monday-Friday schedule (8:30 AM - 4:30 PM)
- Most major holidays off
- Training and professional development opportunities
- Career advancement potential within the agency
Why Join Highstreet OVIA?
- Be part of a growing and respected insurance agency
- Work in a supportive, team-oriented environment
- Enjoy a predictable schedule and work-life balance
- Build a rewarding long-term career in the insurance industry
- Make a meaningful impact on the client experience every day
Interested?
Apply directly through Indeed or email [email protected] for more information.
Equal Opportunity Employer
OVIA Insurance Agencies is an Equal Opportunity Employer. We welcome and encourage applications from individuals of all backgrounds and experiences.
Schedule
- Monday-Friday
- 8:30 AM - 4:30 PM
- No weekends
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
