EDUCATION AND EXPERIENCE:
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Master’s degree in Behavioral Health, Human Services, Public Health, Business Administration, or related field
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Progressive management and supervisory experience in behavioral health or human services
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Knowledge of CMS waivers and state/federal behavioral health regulatory frameworks
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Equivalent combination of education, training, and experience will be considered
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Active Connecticut professional license: LCSW, LMFT, LPC, or RN
Preferred:
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Experience engaging community organizations and individuals in recovery
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Proficiency in data analysis and program reporting
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge
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Behavioral health issues, community case management, and coordinated care across multiple providers and agencies
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State and federal regulations governing behavioral healthcare, including confidentiality, compliance, and reporting requirements
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Ethical standards, professional conduct, and conflict of interest principles relevant to behavioral healthcare
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Program development, quality improvement, strategic planning, and data-driven outcome measurement
Skills
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Strong leadership and supervision: communicating clear goals, organizing workflow, providing timely feedback, and developing team capability
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Excellent written and verbal communication for staff, clients, stakeholders, external partners, reports, and executive presentations
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Organizational and time management skills to manage competing priorities in a fast-paced environment
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Client service orientation with professional, empathetic handling of inquiries, complaints, and stakeholder concerns
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Research and data analysis to interpret reports, ensure compliance, and support planning and documentation
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and internet-based platforms
Abilities
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Forward-thinking and results-oriented with strong attention to detail
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Collaborative and effective across a network of community-based services and diverse stakeholders
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Adaptable and composed under pressure; responds constructively to shifting priorities and unforeseen challenges
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Skilled at navigating complex interpersonal dynamics and facilitating conflict resolution with external partners
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Committed to continuous professional development and staying current with industry trends and regulatory changes
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Demonstrates emotional intelligence and empathy in all professional interactions
ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS:
This position requires ordinary ambulatory skills sufficient to visit other locations and the ability to stand, walk, stoop, kneel, crouch, and lift/carry/move light to medium weights of 10–20 pounds. Requires good hand-eye coordination, finger dexterity, and visual acuity to operate a keyboard and read materials. The associate must regularly sit, reach, talk, and hear. Regularity and consistency of attendance is essential to ensure high-quality service delivery.
NOTE: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily with or without reasonable accommodations.
