Hospitality Manager
Location: Henderson, NV
Employment Type: Full-Time
Compensation: $70-80k annually and bonus incentives
Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization.
We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you’re our kind of person.
About the Role
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Own the daily operations of a high-volume mental health clinic
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Lead, coach, and hold teams accountable to performance and service standards
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Ensure every patient experience feels welcoming, efficient, and professional
No healthcare experience required — we provide comprehensive training.
Key Responsibilities
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Oversee day-to-day clinic operations, workflow, and patient flow
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Coach and develop staff to consistently meet KPIs and service expectations
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Monitor metrics related to scheduling efficiency, volume, and patient experience
Requirements (Must-Haves)
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10+ years of leadership or operations experience in a high-volume environment of 30+ individuals
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Proven experience managing KPIs and having direct performance conversations
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Strong communication skills with both people and numbers
Nice-to-Haves
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Experience in healthcare, behavioral health, hospitality, or service leadership
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Relationship-based sales or customer experience background
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Experience leading teams through growth or change
Pay & Benefits
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$70-80k annually and bonus incentives
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90% employer-paid medical, dental, and vision benefits
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401(k) retirement plan
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10 PTO days (15 after first year)
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10 paid holidays
About Serenity Healthcare
Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven’t worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
